Customer Service Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 33.15 - 44.85 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Reliable","Customer relationships","Learning quickly"]

Support customers and technicians through phone, chat, and email in a contact center environment. Validate work requests for completeness, accuracy, and compliance, gather and enter information into databases, and ensure proper work authorization. Prioritize and route tickets to the correct queues using SLA timing and first-in, first-out handling, and escalate issues when needed. On-site role with required TS/SCI clearance with polygraph and US citizenship.

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General Dynamics
General Dynamics
3 days ago

Customer Service Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support customers and technicians through phone, chat, and email in a contact center environment. Validate work requests for completeness, accuracy, and compliance, gather and enter information into databases, and ensure proper work authorization. Prioritize and route tickets to the correct queues using SLA timing and first-in, first-out handling, and escalate issues when needed. On-site role with required TS/SCI clearance with polygraph and US citizenship.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer support via telephone, chat, and/or email to customers and technicians.
  • •Ensure tickets are tasked and routed to the correct queues.
  • •Validate work requests for completeness, accuracy, and compliance to established standards.
  • •Prioritize and assign daily work/tasks based on SLA time remaining, priority tasking, and first-in, first-out.
  • •Escalate problems or tickets to higher-level management when required.
Travel: Low travel

Pay and Benefits

Salary: USD 33.15 - 44.85 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

  • •High School Diploma/GED.
  • •1+ years of related experience.
  • •Must currently possess TS/SCI with polygraph security clearance.
  • •Strong communication and problem-solving skills.
  • •On-site availability and shift coverage (Mon-Fri 5am-1pm).
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingReliableCustomer relationshipsLearning quickly

Eligibility

Nationality:US National
Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn