Customer Support Agent with English and Chinese

Amber Studio
Manila
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Proactiveness","Resourcefulness","Problem-solving"]

Support live players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Gather player data, identify root causes, and provide personalized solutions while staying current on game and feature changes. Monitor backlog for negative trends and maintain KPI performance across daily, weekly, and monthly targets. Work closely with the player community and deliver empathetic, proactive support using contact center tools.

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FursaFursa
Amber Studio
Amber Studio
2 days ago

Customer Support Agent with English and Chinese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Support live players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Gather player data, identify root causes, and provide personalized solutions while staying current on game and feature changes. Monitor backlog for negative trends and maintain KPI performance across daily, weekly, and monthly targets. Work closely with the player community and deliver empathetic, proactive support using contact center tools.
Location: Manila
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support and answer inquiries for live players.
  • •Gather relevant data, identify root causes, and offer personalized solutions.
  • •Stay updated on game, feature, design, and procedural changes.
  • •Align with project productivity and quality targets.
  • •Check the backlog and report negative trends; maintain KPI results (daily/weekly/monthly).

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •1+ year of working experience in customer service, player support, or a contact center.
  • •High fluency in written and spoken Chinese.
  • •High fluency in written and spoken English.
  • •Excellent written and verbal communication skills.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
Experience:1+ years
Skills:CommunicationEmpathyProactivenessResourcefulnessProblem-solving
Languages:EnglishChinese
Tech Stack:HelpshiftZendeskSlackZoomMS Office Suite

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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