Engineering Manager, Agent Orchestration

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 280,000 - 430,000 annuallyFunction: QA, Test & Release EngineeringExperience: 2+ yearsSkills: ["Leadership","Communication","Collaboration","Problem-solving","Mentorship"]

Lead the Agent Orchestration team building the runtime and control plane powering every agent interaction. Drive technical strategy, architecture, reliability, and safe, scalable execution; hire and mentor engineers; collaborate with Research, Infrastructure, and Product Engineering to translate model improvements into robust customer experiences.

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FursaFursa
Decagon
Decagon
1 year ago

Engineering Manager, Agent Orchestration

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the Agent Orchestration team building the runtime and control plane powering every agent interaction. Drive technical strategy, architecture, reliability, and safe, scalable execution; hire and mentor engineers; collaborate with Research, Infrastructure, and Product Engineering to translate model improvements into robust customer experiences.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.
  • •Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.
  • •Drive architecture for systems that coordinate complex reasoning and action flows at scale.
  • •Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.
  • •Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.

Pay and Benefits

Salary: USD 280,000 - 430,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionPaid LeaveEquity

Key Requirements

  • •2+ years of engineering management experience leading high performing teams in fast-moving environments.
  • •Strong technical depth and an IC foundation to guide architecture, debug complex failures, and make sound trade-offs.
  • •Experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.
  • •Track record of delivering multi-quarter projects through ambiguity, creating clarity for the team and stakeholders.
  • •Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.
Experience:2+ yearsAIConversational AISaaS
Skills:LeadershipCommunicationCollaborationProblem-solvingMentorship

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor