Customer Account Specialist - Government Services (Onsite)

RTX
United States
Workplace: OnsiteFull timeUSD 43,400 - 82,600Function: Customer Support (Service Desk)Experience: 4+ yearsEducation: associatesSkills: ["Customer service","Problem solving"]

Own the end-to-end lifecycle of government repair orders—from purchase order placement and quotes through order closure—using SAP Sales & Distribution. Create and update sales orders reflecting customer purchase order requirements, manage changes, and monitor inventory and billing reports. Coordinate with internal and external customers, prepare receiving reports and invoices for U.S. Government, and support order administration process improvements and special projects.

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FursaFursa
RTX
RTX
4 days ago

Customer Account Specialist - Government Services (Onsite)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the end-to-end lifecycle of government repair orders—from purchase order placement and quotes through order closure—using SAP Sales & Distribution. Create and update sales orders reflecting customer purchase order requirements, manage changes, and monitor inventory and billing reports. Coordinate with internal and external customers, prepare receiving reports and invoices for U.S. Government, and support order administration process improvements and special projects.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Oversee the lifecycle of repair orders from purchase order placement to order closure in applicable systems.
  • •Create quotes and sales orders, accurately reflecting customer purchase order requirements in the SAP Sales & Distribution module.
  • •Manage ongoing changes to SAP sales orders, monitor inventory, and take appropriate action based on billing reports.
  • •Monitor order execution by consulting with internal counterparts to ensure sales goals are achieved.
  • •Create, submit, and monitor U.S. Government receiving reports and invoices, including assisting with portal issues.

Pay and Benefits

Salary: USD 43,400 - 82,600
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
  • •Previous customer service experience is required.
  • •SAP experience is preferred.
  • •Experience reading and interpreting contracts/warranty documents.
  • •Experience reviewing and approving customer purchase orders.
Experience:4+ yearsGovernment contractsCustomer service
Education:Associate's
Skills:Customer serviceProblem solving
Tech Stack:SAPSAP Sales & DistributionSAP reporting tools

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website