Care Expert - France

Alan
France
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Problem-solving","Initiative","Collaboration","Communication"]

Transform healthcare member requests into clear, timely, and human support experiences. You’ll master the French healthcare system and guide B2B partners’ members through emails, chat, and phone call-backs, ensuring accurate information and transparent guidance. The role is 80% member support and 20% Care project work, including process excellence, turning data insights into improvements, and leading end-to-end implementations with fellow Care teams.

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Alan
Alan
1 day ago

Care Expert - France

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Transform healthcare member requests into clear, timely, and human support experiences. You’ll master the French healthcare system and guide B2B partners’ members through emails, chat, and phone call-backs, ensuring accurate information and transparent guidance. The role is 80% member support and 20% Care project work, including process excellence, turning data insights into improvements, and leading end-to-end implementations with fellow Care teams.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Transform member requests into delightful experiences by providing meaningful solutions.
  • •Respond swiftly and transparently with crystal-clear, accurate guidance to members.
  • •Help master and navigate the French healthcare system to support members and B2B partners.
  • •Spend 20% driving Care projects, including process excellence and end-to-end implementation.
  • •Guide and inspire fellow Alaners and help build high-performing project teams.

Key Requirements

  • •Full working proficiency in French and English (written and spoken).
  • •Master the intricacies of the French healthcare system and communicate clear, accurate information to members.
  • •Provide support across channels including email, chat, and phone calls (call-back only).
  • •Bring empathy, calm presence, and a genuine passion for helping others solve member challenges.
  • •Have initiative and thrive in collaborative environments while driving improvements through Care projects.
Skills:EmpathyProblem-solvingInitiativeCollaborationCommunication
Languages:FrenchEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor