Senior Enterprise Service Bus (ESB) Support Engineer

NTT
Bengaluru
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder coordination","Troubleshooting","Documentation","Compliance awareness"]

Support enterprise Service Bus (ESB) and COTS healthcare applications by handling L2/L3 incidents, troubleshooting issues, and performing root-cause analysis to restore services within SLAs. Monitor application health, interfaces, and batch jobs; validate patches and upgrades with vendors and internal teams. Manage change and release activities with impact analysis and rollback planning, while coordinating stakeholders and maintaining runbooks and audit documentation for regulated healthcare workflows.

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FursaFursa
NTT
NTT
1 month ago

Senior Enterprise Service Bus (ESB) Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Support enterprise Service Bus (ESB) and COTS healthcare applications by handling L2/L3 incidents, troubleshooting issues, and performing root-cause analysis to restore services within SLAs. Monitor application health, interfaces, and batch jobs; validate patches and upgrades with vendors and internal teams. Manage change and release activities with impact analysis and rollback planning, while coordinating stakeholders and maintaining runbooks and audit documentation for regulated healthcare workflows.
Location: Bengaluru
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration and SLA adherence.
  • •Perform root cause analysis for recurring issues affecting services.
  • •Proactively monitor application health, interfaces, and batch jobs; execute regular maintenance, patch validation, and upgrades.
  • •Assess, implement, and validate application changes through controlled release processes, including impact analysis and rollback planning.
  • •Coordinate business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations; maintain runbooks and audit documentation.

Key Requirements

  • •Experience supporting healthcare provider domain workflows and operational support for hospital environments.
  • •Strong incident management skills to investigate, troubleshoot, and resolve L2/L3 issues for COTS healthcare applications, including root cause analysis.
  • •Proven ability to monitor application health, interfaces, and batch jobs; perform patch validation and coordinate upgrades.
  • •Experience with change and release support, including impact analysis and rollback planning for configurations, patches, and upgrades.
  • •Ability to maintain runbooks, knowledge articles, and audit documentation while adhering to healthcare regulations and security/privacy standards.
Experience:HealthcareDigital healthTelehealthCRMEMR
Skills:Stakeholder coordinationTroubleshootingDocumentationCompliance awareness
Tech Stack:Enterprise Service Bus (ESB)COTS healthcare applicationsEMRCRMHIPAACanto DAMPropio ONEDragon Ambient eXperience (DAX)Formstack

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn