Application Support Engineer, Dubai, OEX

Crypto.com
Dubai
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Incident handling","Troubleshooting","Communication","Service orientation","Continuous improvement"]

Provide L2/L3 production application support for Crypto.com’s global exchange trading platform, ensuring rapid incident identification and end-to-end resolution. Own release, release readiness, audit participation, and BCP execution while maintaining ITIL-aligned processes, SLAs, and client expectations. Monitor and automate alerts across Linux/Java-based systems, troubleshoot connectivity/API issues, and drive continuous improvement through automation and service-level enhancements.

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FursaFursa
Crypto.com
Crypto.com
1 day ago

Application Support Engineer, Dubai, OEX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide L2/L3 production application support for Crypto.com’s global exchange trading platform, ensuring rapid incident identification and end-to-end resolution. Own release, release readiness, audit participation, and BCP execution while maintaining ITIL-aligned processes, SLAs, and client expectations. Monitor and automate alerts across Linux/Java-based systems, troubleshoot connectivity/API issues, and drive continuous improvement through automation and service-level enhancements.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical support for application support, API support, and network connectivity for institutional and retail users.
  • •Identify, troubleshoot, and resolve production incidents with end-to-end ownership and timely escalation across technical and business teams.
  • •Own release activities, participate in audit reviews, execute BCP exercises, and maintain ITIL best-practice processes, SLAs, and client expectations.
  • •Monitor and automate application/infrastructure alerts to maintain stability and uptime; maintain SOPs and documentation.
  • •Continuously improve service by identifying gaps, optimizing processes, and automating manual tasks to raise service quality.

Pay and Benefits

Perks:Annual LeaveFlexible HoursVisa Card

Key Requirements

  • •2+ years of production support experience, preferably in Banking or Financial Services.
  • •Hands-on debugging with UNIX commands, SQL, and Bash/Python scripting; experience supporting FIX protocol and APIs.
  • •Strong understanding of Linux/Java-based systems with exposure to cloud technology and DevOps utilities.
  • •Experience with monitoring/visualization/scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar.
  • •Service-oriented incident handling and troubleshooting skills; ITIL certification preferred and strong English communication across stakeholders.
Experience:2+ yearsBankingFinancial servicesTrading systems
Skills:Incident handlingTroubleshootingCommunicationService orientationContinuous improvement
Certifications:ITIL
Languages:English
Tech Stack:UNIXSQLBashPythonLinuxJavaCloudDevOpsFIX protocolAPIsGrafanaPrometheusControl-MITRS GeneosDynatraceITILOMS/EMS

Company Brief

Crypto.com
Crypto.com operates a global cryptocurrency exchange and payments platform, offering trading, a crypto wallet, debit cards, and merchant payment solutions to retail and institutional customers worldwide.
Industry: Blockchain & Web3
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn