Instructure

1 month ago

CX Technology & AI Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own the Customer Experience (CX) platform ecosystem and drive day-to-day platform health, data integrity, and system performance. Lead user enablement and shape the CX technology roadmap in partnership with CX Operations and RevOps. Design, build, and manage AI agents and automated workflows integrated with the CS platform and Salesforce to improve retention, efficiency, and customer outcomes. Troubleshoot escalations, instrument agent performance, and continuously iterate based on adoption and business results.

Location: Mexico City, Budapest

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Own CX platform ecosystem configuration, health, data integrity, integrations, and system performance.
•Serve as primary CS platform administrator/SME; manage enhancement, bug-fix, and user-request backlog.
•Maintain reliable data flows between CS platform and Salesforce; partner with RevOps and IT to resolve upstream data issues.
•Design, build, and manage AI agents and automated workflows (e.g., renewal risk detection, at-risk account alerting, tech-touch communications).
•Lead enablement and adoption: train end users, create documentation, instrument agent performance, and iterate based on adoption data and outcomes.

Pay and Benefits

Salary: MXN 831,920 - 1,247,880 annually

Perks:Remote WorkPaid LeaveLearning BudgetHealth Insurance

Key Requirements

•3+ years of CS platform administration experience (Gainsight, Totango, ChurnZero, or equivalent) at a configuration/admin level.
•Design and build automated workflows, rules-based triggers, or AI-assisted processes in a CX or SaaS environment.
•Working knowledge of Salesforce (objects, fields, data model) to understand how CRM data flows into the CS platform.
•Strong data fluency to work with large, complex datasets, identify anomalies, and translate data into operational insights.
•Fluent English (writing and speaking) and experience documenting technical processes for non-technical end users.

Experience:3+ yearsSaaS

Skills:Critical thinkingProblem decompositionDocumentationCommunicationStakeholder management

Languages:English

Tech Stack:SalesforceGainsightTotangoChurnZeroAILLMsClaudeChatGPTN8nZapier AIAPIsTableauPower BI

Company Brief

Instructure

Builds and delivers learning management and education technology solutions, best known for the Canvas LMS platform, serving K–12 schools, higher education institutions, and corporate learning programs worldwide.

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Salt Lake City, United States

Founded: 2008

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Instructure

1 month ago

CX Technology & AI Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Mexico City, Budapest

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Own CX platform ecosystem configuration, health, data integrity, integrations, and system performance.
•Serve as primary CS platform administrator/SME; manage enhancement, bug-fix, and user-request backlog.
•Maintain reliable data flows between CS platform and Salesforce; partner with RevOps and IT to resolve upstream data issues.
•Design, build, and manage AI agents and automated workflows (e.g., renewal risk detection, at-risk account alerting, tech-touch communications).
•Lead enablement and adoption: train end users, create documentation, instrument agent performance, and iterate based on adoption data and outcomes.

Pay and Benefits

Salary: MXN 831,920 - 1,247,880 annually

Perks:Remote WorkPaid LeaveLearning BudgetHealth Insurance

Key Requirements

•3+ years of CS platform administration experience (Gainsight, Totango, ChurnZero, or equivalent) at a configuration/admin level.
•Design and build automated workflows, rules-based triggers, or AI-assisted processes in a CX or SaaS environment.
•Working knowledge of Salesforce (objects, fields, data model) to understand how CRM data flows into the CS platform.
•Strong data fluency to work with large, complex datasets, identify anomalies, and translate data into operational insights.
•Fluent English (writing and speaking) and experience documenting technical processes for non-technical end users.

Experience:3+ yearsSaaS

Skills:Critical thinkingProblem decompositionDocumentationCommunicationStakeholder management

Languages:English

Tech Stack:SalesforceGainsightTotangoChurnZeroAILLMsClaudeChatGPTN8nZapier AIAPIsTableauPower BI

Company Brief

Instructure

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Salt Lake City, United States

Founded: 2008

Website LinkedIn