Adyen

5 days ago

Team Lead - IT support EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and define success for the EMEA IT Support team, building a best-in-class regional support function. You’ll manage a distributed group of nine across Amsterdam, Madrid, and London, set short- (1 year) and medium-term (1–3 years) support strategies, and drive performance using Adyen’s leadership framework. Hands-on in the work when needed, you’ll improve IT experiences worldwide through automation, process improvements, and agile support initiatives while partnering with regional senior stakeholders.

Location: Amsterdam, Madrid, London

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Build and execute short- (1 year) and medium-term (1–3 years) IT support strategies aligned with global business goals.
•Supervise, guide, and mentor a distributed team of nine support engineers.
•Set clear team goals, delegate tasks, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale.
•Deliver a best-in-class EMEA support experience with high standards of technical resolution and internal customer service.
•Identify opportunities to automate repetitive tasks and coordinate agile planning, scoping, and delivery of support improvement projects.

Key Requirements

•2-5+ years of people management and leadership experience in IT Support, engineering, or a similar technical environment.
•Proven ability to recruit talent, manage performance, and coach team members.
•Strong business acumen and ability to empower stakeholders in day-to-day interactions.
•Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and experience managing MacOS environments.
•Fluency in English (written and spoken) and ability to lead a distributed EMEA team with strong in-office presence.

Experience:2+ yearsIT supportEngineeringIdentity managementIT operations

Skills:People leadershipMentorshipCommunicationStakeholder managementPerformance management

Languages:English

Tech Stack:Google WorkspaceOktaJamfSlackMacOSTicket management systemsScriptingAutomationLogitechZoom RoomsGrafanaMonitoringObservability

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Adyen

5 days ago

Team Lead - IT support EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Amsterdam, Madrid, London

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Build and execute short- (1 year) and medium-term (1–3 years) IT support strategies aligned with global business goals.
•Supervise, guide, and mentor a distributed team of nine support engineers.
•Set clear team goals, delegate tasks, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale.
•Deliver a best-in-class EMEA support experience with high standards of technical resolution and internal customer service.
•Identify opportunities to automate repetitive tasks and coordinate agile planning, scoping, and delivery of support improvement projects.

Key Requirements

•2-5+ years of people management and leadership experience in IT Support, engineering, or a similar technical environment.
•Proven ability to recruit talent, manage performance, and coach team members.
•Strong business acumen and ability to empower stakeholders in day-to-day interactions.
•Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and experience managing MacOS environments.
•Fluency in English (written and spoken) and ability to lead a distributed EMEA team with strong in-office presence.

Experience:2+ yearsIT supportEngineeringIdentity managementIT operations

Skills:People leadershipMentorshipCommunicationStakeholder managementPerformance management

Languages:English

Tech Stack:Google WorkspaceOktaJamfSlackMacOSTicket management systemsScriptingAutomationLogitechZoom RoomsGrafanaMonitoringObservability

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn