Customer Service Consultant

Burberry
Las Vegas
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Problem-solving","Teamwork","Confidence","Organization","Multi-tasking","Initiative","Proactive approach","Positive attitude"]

Provide luxury, personalized customer service for Burberry’s digital customer experience by owning customer journeys and resolving cases with accurate, appropriate solutions. Support customers via phone, live chat, and email, drawing on expert product and after-sales knowledge to build brand loyalty and encourage sales. Use required systems to complete administration, meet contact center service and productivity targets, and operate in line with approved policies and procedures.

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FursaFursa
Burberry
Burberry
2 days ago

Customer Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide luxury, personalized customer service for Burberry’s digital customer experience by owning customer journeys and resolving cases with accurate, appropriate solutions. Support customers via phone, live chat, and email, drawing on expert product and after-sales knowledge to build brand loyalty and encourage sales. Use required systems to complete administration, meet contact center service and productivity targets, and operate in line with approved policies and procedures.
Location: Las Vegas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own customer journeys and deliver world-class luxury customer service by resolving cases with personalised solutions.
  • •Connect with customers via phone, live chat, and email, including customer and flagship store calls.
  • •Use product and after-sales expertise to anticipate and resolve service or product-related issues and enhance brand loyalty.
  • •Act as an advocate for the Burberry brand, cultivating relationships that increase sales revenue.
  • •Complete required administration using digital and computer-based tools and help achieve contact centre service level targets.

Key Requirements

  • •Excellent verbal and written English communication skills.
  • •Fluency in at least one of: French, German, Spanish, Portuguese, Russian, or Mandarin.
  • •Demonstrable experience in a front line customer service role, ideally within a contact centre environment.
  • •Strong problem-solving ability with a passion for delivering a sensational customer experience.
  • •Available to work flexible shifts and operate collaboratively as a team player.
Skills:EmpathyCommunicationProblem-solvingTeamworkConfidenceOrganizationMulti-taskingInitiativeProactive approachPositive attitude
Languages:EnglishFrenchGermanSpanishPortugueseRussianMandarin

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn