Customer Experience Banker - Hurricane, WV

Huntington Bancshares
West Virginia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Presentation","Relationship management","Sales"]

Serve as a financial concierge for walk-in customers, providing exemplary service while proactively identifying goals and recommending deposit, loan, and other banking products. Retain and grow consumer and business relationships through disciplined outbound follow-up and referral sourcing, and deepen relationships by connecting customers to other bank areas. Process transactions accurately, educate customers on products and technology, and follow all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker - Hurricane, WV

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, providing exemplary service while proactively identifying goals and recommending deposit, loan, and other banking products. Retain and grow consumer and business relationships through disciplined outbound follow-up and referral sourcing, and deepen relationships by connecting customers to other bank areas. Process transactions accurately, educate customers on products and technology, and follow all operational, security, risk, and regulatory policies.
Location: West Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and consumer lending.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referral sourcing.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures while processing transactions accurately and efficiently.

Key Requirements

  • •High school diploma or GED (minimum 1 year customer service or military service in an administration/contracting/civil affairs or similar role) OR a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
  • •Have cash handling skills (preferred).
  • •Be comfortable with technology such as mobile services and online banking services (preferred).
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceCommunicationPresentationRelationship managementSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn