Samsara

1 month ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical leader focused on ELD/compliance within Samsara's Global Technical Support. You’ll own complex post-sales escalations, coordinate with R&D, analyze device telemetry, assist audits, and drive post-mortems to improve the ELD compliance product. You’ll bridge customers, field teams, and legal, ensuring 100% accuracy in HOS/RODS and scalable, writable runbooks for new features.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
•Own the end-to-end lifecycle of complex product issues, coordinating possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
•Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
•Provide technical support for audits and inspections in collaboration with our Escalations, Product and Legal teams.
•Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.

Pay and Benefits

Salary: USD 90,142.5 - 121,200 annually

Perks:Remote WorkLearning BudgetParental Leave

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
•6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.
•Familiarity with ELD related rules and regulations.
•Excellent customer service and interpersonal skills with the ability to influence contributors and leaders across the company.
•Excellent written and verbal communication skills, able to speak at technical and conversational levels.

Experience:6+ yearsTelematicsComplianceIoT

Education:Bachelor's

Skills:Customer serviceCommunicationInterpersonal skillsProblem-solvingTeam collaboration

Languages:English

Tech Stack:PythonSQLTableauJiraSaaS

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

1 month ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
•Own the end-to-end lifecycle of complex product issues, coordinating possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
•Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
•Provide technical support for audits and inspections in collaboration with our Escalations, Product and Legal teams.
•Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.

Pay and Benefits

Salary: USD 90,142.5 - 121,200 annually

Perks:Remote WorkLearning BudgetParental Leave

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
•6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.
•Familiarity with ELD related rules and regulations.
•Excellent customer service and interpersonal skills with the ability to influence contributors and leaders across the company.
•Excellent written and verbal communication skills, able to speak at technical and conversational levels.

Experience:6+ yearsTelematicsComplianceIoT

Education:Bachelor's

Skills:Customer serviceCommunicationInterpersonal skillsProblem-solvingTeam collaboration

Languages:English

Tech Stack:PythonSQLTableauJiraSaaS

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn