Dell

2 weeks ago

Senior Technical Support Engineer – Elastic Cloud Storage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide advanced technical support for Dell’s Elastic Cloud Storage (ECS) division, resolving standard-to-complex customer issues using diagnostic procedures. Analyze problems, identify root cause, recommend solutions, and document outcomes while maintaining closed-loop communication. Interpret interoperability and support matrices, deliver training and serviceability enhancements, contribute to problem-resolution knowledge bases, and assist engineering-level teams on escalated cases across enterprise, government, and vertical customers.

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve standard-to-complex customer issues using diagnostic procedures; identify, document, and escalate issues to senior resources.
•Interpret interoperability and support matrices; develop and deliver targeted training and serviceability enhancements for field and remote technical support.
•Maintain closed-loop communication to keep all relevant parties informed on issue status and resolution progress.
•Share knowledge from problem resolutions; lead problem re-creation and failure analysis for systems-level issues.
•Contribute to centralized problem identification/resolution databases and support engineering-level tasks on escalated cases; assist junior engineers.

Key Requirements

•5+ years of relevant experience in a professional role with a Bachelor’s degree (or equivalent experience).
•Strong working knowledge of two or more: VMware (vSAN, vSphere, VCF, NSX), Linux, Enterprise Networking (Dell Networking, Cisco), and backup/archiving; plus engineering-level certifications (e.g., CCNA/CCIE, VCP, VCAP, RHCE).
•Ability to work independently and in a team environment.
•Strong analytical ability, communication skills, and attention to detail.
•Vendor management skills.

Experience:5+ years

Education:Bachelor's

Skills:Customer relationsCommunicationProblem identificationTroubleshootingDetail-oriented

Certifications:CCNACCIEVCPVCAPRHCE

Tech Stack:VMwareVSANVSphereVCFNSXLinuxEnterprise NetworkingDell NetworkingCiscoBackupArchivingKubernetesCoding

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Dell

2 weeks ago

Senior Technical Support Engineer – Elastic Cloud Storage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve standard-to-complex customer issues using diagnostic procedures; identify, document, and escalate issues to senior resources.
•Interpret interoperability and support matrices; develop and deliver targeted training and serviceability enhancements for field and remote technical support.
•Maintain closed-loop communication to keep all relevant parties informed on issue status and resolution progress.
•Share knowledge from problem resolutions; lead problem re-creation and failure analysis for systems-level issues.
•Contribute to centralized problem identification/resolution databases and support engineering-level tasks on escalated cases; assist junior engineers.

Key Requirements

•5+ years of relevant experience in a professional role with a Bachelor’s degree (or equivalent experience).
•Strong working knowledge of two or more: VMware (vSAN, vSphere, VCF, NSX), Linux, Enterprise Networking (Dell Networking, Cisco), and backup/archiving; plus engineering-level certifications (e.g., CCNA/CCIE, VCP, VCAP, RHCE).
•Ability to work independently and in a team environment.
•Strong analytical ability, communication skills, and attention to detail.
•Vendor management skills.

Experience:5+ years

Education:Bachelor's

Skills:Customer relationsCommunicationProblem identificationTroubleshootingDetail-oriented

Certifications:CCNACCIEVCPVCAPRHCE

Tech Stack:VMwareVSANVSphereVCFNSXLinuxEnterprise NetworkingDell NetworkingCiscoBackupArchivingKubernetesCoding

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor