Senior Technical Support Engineer – Elastic Cloud Storage

Dell
Cork, Dublin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer relations","Communication","Problem identification","Troubleshooting","Detail-oriented"]

Provide advanced technical support for Dell’s Elastic Cloud Storage (ECS) division, resolving standard-to-complex customer issues using diagnostic procedures. Analyze problems, identify root cause, recommend solutions, and document outcomes while maintaining closed-loop communication. Interpret interoperability and support matrices, deliver training and serviceability enhancements, contribute to problem-resolution knowledge bases, and assist engineering-level teams on escalated cases across enterprise, government, and vertical customers.

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FursaFursa
Dell
Dell
2 months ago

Senior Technical Support Engineer – Elastic Cloud Storage

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Last checked: 19 minutes agoStatus: Live

Job Summary

Provide advanced technical support for Dell’s Elastic Cloud Storage (ECS) division, resolving standard-to-complex customer issues using diagnostic procedures. Analyze problems, identify root cause, recommend solutions, and document outcomes while maintaining closed-loop communication. Interpret interoperability and support matrices, deliver training and serviceability enhancements, contribute to problem-resolution knowledge bases, and assist engineering-level teams on escalated cases across enterprise, government, and vertical customers.
Location: Cork, Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve standard-to-complex customer issues using diagnostic procedures; identify, document, and escalate issues to senior resources.
  • •Interpret interoperability and support matrices; develop and deliver targeted training and serviceability enhancements for field and remote technical support.
  • •Maintain closed-loop communication to keep all relevant parties informed on issue status and resolution progress.
  • •Share knowledge from problem resolutions; lead problem re-creation and failure analysis for systems-level issues.
  • •Contribute to centralized problem identification/resolution databases and support engineering-level tasks on escalated cases; assist junior engineers.

Key Requirements

  • •5+ years of relevant experience in a professional role with a Bachelor’s degree (or equivalent experience).
  • •Strong working knowledge of two or more: VMware (vSAN, vSphere, VCF, NSX), Linux, Enterprise Networking (Dell Networking, Cisco), and backup/archiving; plus engineering-level certifications (e.g., CCNA/CCIE, VCP, VCAP, RHCE).
  • •Ability to work independently and in a team environment.
  • •Strong analytical ability, communication skills, and attention to detail.
  • •Vendor management skills.
Experience:5+ years
Education:Bachelor's
Skills:Customer relationsCommunicationProblem identificationTroubleshootingDetail-oriented
Certifications:CCNACCIEVCPVCAPRHCE
Tech Stack:VMwareVSANVSphereVCFNSXLinuxEnterprise NetworkingDell NetworkingCiscoBackupArchivingKubernetesCoding

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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