Department Managers (London) - Future Opportunities (London, GB)

Sephora
London
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Leadership","Communication","Coaching","Customer service","Team building"]

Lead and develop a high-performing retail team in a fast-paced Sephora UK store, driving exceptional customer experiences, sales performance, and operational excellence across service, stock, and cash processes.

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Sephora
Sephora
3 months ago

Department Managers (London) - Future Opportunities (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead and develop a high-performing retail team in a fast-paced Sephora UK store, driving exceptional customer experiences, sales performance, and operational excellence across service, stock, and cash processes.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach and inspire your team to deliver exceptional service and a seamless in-store experience.
  • •Enable ongoing training and development to build expertise in makeup, skincare, fragrance, selling skills, and Sephora service behaviours.
  • •Set clear goals, support performance, and create personalized development plans to help team members grow.
  • •Manage day-to-day employee relations including attendance, performance, and conduct with professionalism and care.
  • •Drive commercial performance by monitoring KPIs, analyzing trends, and leading the team to meet and exceed sales targets.

Pay and Benefits

Perks:Employee DiscountHoliday Allowance

Key Requirements

  • •Proven experience in a leadership role in retail, with oversight of floor, stock, or cash operations.
  • •Experience building and developing teams through coaching, training, and performance management.
  • •Strong customer service mindset with ability to coach product knowledge and customer experience.
  • •Commercial mindset with track record of driving sales performance and achieving targets.
  • •Flexibility to work evenings, weekends, and holiday periods as needed.
Experience:RetailBeauty
Skills:LeadershipCommunicationCoachingCustomer serviceTeam building
Languages:English

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn