Technical Customer Care Specialist I (Dealertrack FI)

AutoTrader.com
United States
Workplace: RemoteFull timeUSD 16.59 - 24.86 hourlyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Problem-solving","Troubleshooting","Listening","Attention to detail","Independent work","Dependability","Time management"]

Provide phone and email (and other electronic) technical support to resolve customers’ application and product issues for Dealertrack and the Cox Automotive suite. Handle routine product-usage questions, troubleshoot and document problems, and accurately log cases in the CRM. Train customers on standard procedures, coach through technical difficulties, and coordinate with other teams to resolve unanticipated issues from first contact to resolution.

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FursaFursa
AutoTrader.com
AutoTrader.com
2 days ago

Technical Customer Care Specialist I (Dealertrack FI)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide phone and email (and other electronic) technical support to resolve customers’ application and product issues for Dealertrack and the Cox Automotive suite. Handle routine product-usage questions, troubleshoot and document problems, and accurately log cases in the CRM. Train customers on standard procedures, coach through technical difficulties, and coordinate with other teams to resolve unanticipated issues from first contact to resolution.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Work directly with clients via phone, email, chat, and other electronic methods to resolve application and product issues.
  • •Handle routine customer questions relating to product usage within Dealertrack support and provide technical support through resolution.
  • •Provide expert-level knowledge of line-of-business processes and procedures, and train customers on standard operational procedures.
  • •Accurately log all customer information in the CRM tool and ensure follow-up so customers are kept informed of issue status.
  • •Coordinate with other departments and communicate with key stakeholders to identify and resolve inquiries and unanticipated issues.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High School Diploma/GED.
  • •Generally less than 2 years of experience.
  • •Ability to troubleshoot and document issues related to system performance and functionality.
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving/troubleshooting, interpersonal skills, and attention to detail.
Experience:Call center
Education:High School
Skills:CommunicationProblem-solvingTroubleshootingListeningAttention to detailIndependent workDependabilityTime management
Tech Stack:CRMSalesforceGenesys Pure CloudDealertrack

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn