Account Manager, Loyalty & Rewards

Rain
New York
Workplace: HybridFull timeUSD 135,000 - 165,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-7 yearsSkills: ["Attention to detail","Communication","Relationship building","Ownership","Comfort with ambiguity"]

Own Rain’s post-sale experience for a portfolio of enterprise loyalty and rewards partners—serving as the single interface from kickoff through launch and ongoing growth. Translate signed deals into concrete program structures and success metrics, run complex multi-stakeholder launches across Product, Engineering, BD, Compliance, and Marketing, and lead recurring business reviews to drive measurable engagement and expansion opportunities.

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Rain
Rain
9 hours ago

Account Manager, Loyalty & Rewards

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Last checked: 1 hour agoStatus: Live

Job Summary

Own Rain’s post-sale experience for a portfolio of enterprise loyalty and rewards partners—serving as the single interface from kickoff through launch and ongoing growth. Translate signed deals into concrete program structures and success metrics, run complex multi-stakeholder launches across Product, Engineering, BD, Compliance, and Marketing, and lead recurring business reviews to drive measurable engagement and expansion opportunities.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the post-sale relationship for loyalty and rewards partners from kickoff through launch and ongoing growth.
  • •Translate signed deals into program components like earn structures, redemption catalogs, offer strategy, funding model, and success metrics.
  • •Run launches like a project manager—build the plan, drive timelines, resolve blockers, and coordinate stakeholders.
  • •Serve as the single point of contact for partner teams and coordinate internally across Product, Engineering, BD, Compliance, and Marketing.
  • •Lead recurring business reviews and report program performance, insights, and recommendations for improved spend lift and engagement.

Pay and Benefits

Salary: USD 135,000 - 165,000 annually
Perks:Paid LeaveHealth InsuranceDentalVisionLife Insurance401kEquityWellness StipendHome OfficeRemote Work

Key Requirements

  • •3–7 years in account management, customer success, implementation, partner management, or program management—ideally in sports, fintech, payments, or loyalty.
  • •Experience managing complex, multi-stakeholder programs to deadline with clear ownership of outcomes.
  • •Exceptional attention to detail and the ability to catch issues others miss.
  • •Outstanding written and verbal communication with a genuine enjoyment of building partner relationships.
  • •Fluency with tools like CRM, project tracking, and spreadsheets, plus comfort working with data to answer questions.
Experience:3-7 yearsFintechPaymentsLoyaltySportsCard paymentsStablecoins
Skills:Attention to detailCommunicationRelationship buildingOwnershipComfort with ambiguity
Tech Stack:CRMProject trackingSpreadsheets

Company Brief

Rain
Rain builds stablecoin-powered card issuance and payments infrastructure for fintechs, platforms, and institutions. Its API and modular platform support on-ramps, wallets, cards, and off-ramps with compliance features like KYC and AML.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York City, United States
Founded: 2021
WebsiteLinkedIn