Cyera

1 month ago

Senior Customer Success Engineer - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior Customer Success Engineer within a remote-capable team, driving adoption, onboarding and expansion for Cyera’s data security platform. Owns customer relationships from onboarding to renewal, collaborates with development teams, and guides executives through technical workshops, with significant travel to engage global enterprise clients.

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
•Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
•Drive customer adoption through effective onboarding and training processes.
•Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and design and deliver customized use cases that align with their goals using a consultative approach.
•Proactively ensure customers realize the full value of their investment and maximize ROI by driving sustained adoption of Cyera's platform.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceVisionDentalPaid Holidays

Key Requirements

•Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus.
•12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
•A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
•A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
•Prior experience collaborating with Development teams.
•Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
•3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
•Experience with programming or scripting languages and familiarity with APIs and web services
•Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
•Prior experience working in a software company in a technical customer-facing role is essential.

Experience:12+ yearsCybersecurityData securityCloud securitySoftware

Education:Associate's in Computer Science

Skills:CommunicationLeadershipProblem-solvingCustomer relationship management

Languages:English

Tech Stack:SQLPythonCloudAPIsWeb servicesDLPData Loss PreventionDSPMCSPMSIEM

Company Brief

Cyera

Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor

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Cyera

1 month ago

Senior Customer Success Engineer - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
•Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
•Drive customer adoption through effective onboarding and training processes.
•Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and design and deliver customized use cases that align with their goals using a consultative approach.
•Proactively ensure customers realize the full value of their investment and maximize ROI by driving sustained adoption of Cyera's platform.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceVisionDentalPaid Holidays

Key Requirements

•Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus.
•12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
•A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
•A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
•Prior experience collaborating with Development teams.
•Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
•3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
•Experience with programming or scripting languages and familiarity with APIs and web services
•Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
•Prior experience working in a software company in a technical customer-facing role is essential.

Experience:12+ yearsCybersecurityData securityCloud securitySoftware

Education:Associate's in Computer Science

Skills:CommunicationLeadershipProblem-solvingCustomer relationship management

Languages:English

Tech Stack:SQLPythonCloudAPIsWeb servicesDLPData Loss PreventionDSPMCSPMSIEM

Company Brief

Cyera

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor