Customer Success Manager, SME & Growth
Shenzhen, Guangzhou, Shanghai
Workplace: OnsiteFull timeCNY 10,000 - 20,000 monthlyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Learning ability","Data analysis","Summarization","Results-oriented","Cross-team collaboration"]Own customer relationships for SME and Growth accounts by providing onboarding services for new customers and ongoing support for existing ones. Manage end-to-end service from activation through early transactions, responding to inquiries and driving satisfaction and adoption. Partner with Sales, Marketing, and cross-functional Ops, Risk, and Compliance teams to surface customer needs, identify risks, and improve product outcomes through KYC/KYB case management in Salesforce and internal systems.
