Service Technician Domestic

Miele
Canada
Workplace: OnsiteFull timeUSD 59,000 - 75,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsSkills: ["Customer service","Communication","Escalation resolution","Decision making","Troubleshooting"]

Deliver high-quality consumer experiences as a domestic service technician, being the final on-site point of responsibility when needed. Troubleshoot and resolve appliance challenges, report findings to the Regional Service Manager (RSM), and help coordinate training and technical communication. Maintain relationships with third parties, support colleagues and dispatchers with service escalations, and operate efficiently using Miele systems (including TSD/ETD and Mobile Client).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Miele
Miele
5 hours ago

Service Technician Domestic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver high-quality consumer experiences as a domestic service technician, being the final on-site point of responsibility when needed. Troubleshoot and resolve appliance challenges, report findings to the Regional Service Manager (RSM), and help coordinate training and technical communication. Maintain relationships with third parties, support colleagues and dispatchers with service escalations, and operate efficiently using Miele systems (including TSD/ETD and Mobile Client).
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide a positive consumer interaction at the highest level and be the last on-site resource when needed.
  • •Attend sites to resolve appliance challenges; provide feedback to the RSM on findings and remedies.
  • •Coordinate training requirements and technical communication for the Field based on observations and remedies.
  • •Support third parties from a technical perspective and maintain relationships as required.
  • •Maintain organization and control of van, inventory, daily schedules, tools, and email communications; support regional business when the RSM is absent.

Pay and Benefits

Salary: USD 59,000 - 75,000 annually

Key Requirements

  • •Experience in customer service/administrative capacities.
  • •Minimum of 2 years of service experience or appliance service and repair.
  • •Strong command of effective communication and escalation resolution.
  • •Ability to make decisions in the best interest of the brand and the consumer experience.
  • •Troubleshooting and communication skills with peers.
Experience:2+ years
Skills:Customer serviceCommunicationEscalation resolutionDecision makingTroubleshooting
Tech Stack:TSDETDMobile ClientEmailComputer systemsMiele systems

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn