Customer Experience Specialist

Clipboard Health
Mexico City, United States
Workplace: RemoteFull timeUSD 10,800 - 40,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-2 yearsSkills: ["Communication","Problem-solving","Empathy","Customer service","Crisis management"]

Join a remote-first, fast-growing team delivering empathetic support to 60,000+ professionals. You’ll resolve real-time issues across chat, voice, and email, investigate cases with Zendesk/Salesforce, and guide new professionals through onboarding while upholding high standards in a high-ownership, fast-paced environment.

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Clipboard Health
Clipboard Health
4 months ago

Customer Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Join a remote-first, fast-growing team delivering empathetic support to 60,000+ professionals. You’ll resolve real-time issues across chat, voice, and email, investigate cases with Zendesk/Salesforce, and guide new professionals through onboarding while upholding high standards in a high-ownership, fast-paced environment.
Location: Mexico City, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver fast, accurate, and empathetic support across chat, voice, and email
  • •Resolve shift, payment, onboarding, and platform-related issues in real time
  • •Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
  • •Troubleshoot issues independently, applying sound judgment before escalating
  • •Personalize communication while maintaining a confident, professional, and helpful tone

Pay and Benefits

Salary: USD 10,800 - 40,000 annually

Key Requirements

  • •2+ years of customer support experience across chat or voice channels
  • •2+ years of experience using CRMs such as Zendesk or Salesforce
  • •Fluent, professional-level English communication skills, both written and verbal
  • •Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
  • •Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Experience:2-2 yearsHealthcareStaffingOn-demand
Skills:CommunicationProblem-solvingEmpathyCustomer serviceCrisis management
Languages:English
Tech Stack:ZendeskSalesforceGoogle WorkspaceDocsSheetsGmail

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor