Clipboard Health

2 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join a remote-first, fast-growing team delivering empathetic support to 60,000+ professionals. You’ll resolve real-time issues across chat, voice, and email, investigate cases with Zendesk/Salesforce, and guide new professionals through onboarding while upholding high standards in a high-ownership, fast-paced environment.

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver fast, accurate, and empathetic support across chat, voice, and email
•Resolve shift, payment, onboarding, and platform-related issues in real time
•Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
•Troubleshoot issues independently, applying sound judgment before escalating
•Personalize communication while maintaining a confident, professional, and helpful tone

Pay and Benefits

Salary: USD 10,800 - 40,000 annually

Key Requirements

•2+ years of customer support experience across chat or voice channels
•2+ years of experience using CRMs such as Zendesk or Salesforce
•Fluent, professional-level English communication skills, both written and verbal
•Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
•Thrives in fast-paced, high-ownership environments where priorities can shift quickly

Experience:2-2 yearsHealthcareStaffingOn-demand

Skills:CommunicationProblem-solvingEmpathyCustomer serviceCrisis management

Languages:English

Tech Stack:ZendeskSalesforceGoogle WorkspaceDocsSheetsGmail

Company Brief

Clipboard Health

Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Clipboard Health

2 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver fast, accurate, and empathetic support across chat, voice, and email
•Resolve shift, payment, onboarding, and platform-related issues in real time
•Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
•Troubleshoot issues independently, applying sound judgment before escalating
•Personalize communication while maintaining a confident, professional, and helpful tone

Pay and Benefits

Salary: USD 10,800 - 40,000 annually

Key Requirements

•2+ years of customer support experience across chat or voice channels
•2+ years of experience using CRMs such as Zendesk or Salesforce
•Fluent, professional-level English communication skills, both written and verbal
•Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
•Thrives in fast-paced, high-ownership environments where priorities can shift quickly

Experience:2-2 yearsHealthcareStaffingOn-demand

Skills:CommunicationProblem-solvingEmpathyCustomer serviceCrisis management

Languages:English

Tech Stack:ZendeskSalesforceGoogle WorkspaceDocsSheetsGmail

Company Brief

Clipboard Health

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 3.8

Website LinkedIn Glassdoor