People Matters Senior Specialist

Aon
Krakow
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Coaching","Empathetic support","Trust-building","Attention to detail"]

Join Aon’s People Operations team as a People Matters Senior Specialist in a hybrid, smart-working role based in Kraków. You’ll be the primary contact for colleagues, managers, and People partners on employee relations, policies, performance, and workplace inquiries—handling intake, triage, routing, and resolution of cases. You’ll ensure compliant case documentation in case management systems, interpret HR policies in line with local regulations, and use case data to identify trends and drive continuous improvement.

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Aon
Aon
2 days ago

People Matters Senior Specialist

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Job Summary

Join Aon’s People Operations team as a People Matters Senior Specialist in a hybrid, smart-working role based in Kraków. You’ll be the primary contact for colleagues, managers, and People partners on employee relations, policies, performance, and workplace inquiries—handling intake, triage, routing, and resolution of cases. You’ll ensure compliant case documentation in case management systems, interpret HR policies in line with local regulations, and use case data to identify trends and drive continuous improvement.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a primary point of contact for colleagues, managers, and People partners on employee relations, policy, performance, and workplace inquiries
  • •Provide clear guidance and coaching on People policies, processes, and available resources to drive a positive, consistent colleague experience
  • •Handle intake, triage, routing, and resolution of colleague concerns, grievances, and requests, with appropriate escalation when needed
  • •Maintain accurate, compliant case documentation and governance standards in case management systems
  • •Interpret and apply People policies in alignment with local employment regulations and global standards, partnering with People, Legal, Compliance, and Wellbeing to resolve issues and support reporting and continuous improvement

Key Requirements

  • •Experience in HR, employee relations, case management, or a similar people-focused role, ideally in a complex or matrixed organization
  • •Solid understanding of HR policies and practices, with the ability to interpret and apply them consistently while considering local employment regulations
  • •Proven ability to handle multiple cases and priorities simultaneously, with strong attention to detail and governance
  • •Excellent communication and social skills, with a focus on building trust, coaching managers, and providing empathetic support to colleagues
  • •Comfort working with case management tools and data, using insights to identify patterns, risks, and opportunities for continuous improvement
Skills:CommunicationCoachingEmpathetic supportTrust-buildingAttention to detail
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor