Brigit

2 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join Brigit as a Customer Care Associate on the Customer Experience team, handling inquiries with empathy, spotting trends in issues, and escalating to other departments. You’ll manage high-volume emails and live chats, document findings in Jira, and contribute to a fast-paced, collaborative startup environment in NYC. You’ll be the frontline representing the brand and values to our members.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Respond to emails and live chats (goal is 200 tickets a day, depending on volume).
•Learn and be an expert in all issues our users need assistance with.
•Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve.
•Escalate tickets as required and follow through to resolution.
•Acknowledge feedback from management regarding QA, attitude, or performance reviews.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeavePaid LeaveLearning BudgetWifi Reimbursement

Key Requirements

•High School Degree or Bachelor's Degree
•Experience with Zendesk
•2+ years of supporting customers through digital channels (email and live chat)
•Ability to work in a fast-paced environment and thrive in ambiguity
•Empathy and problem-solving skills

Experience:Customer serviceDigital channels

Education:Bachelor's

Skills:EmpathyCommunicationProblem-solvingTeamworkAttention to detail

Languages:English

Tech Stack:ZendeskJira

Company Brief

Brigit

Brigit provides a financial-health platform offering cash advances, credit-building, budgeting, and identity protection to help consumers avoid overdraft fees and improve financial stability through subscription-based services and AI-driven cash-flow insights.

Industry: Lending

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Brigit

2 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Respond to emails and live chats (goal is 200 tickets a day, depending on volume).
•Learn and be an expert in all issues our users need assistance with.
•Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve.
•Escalate tickets as required and follow through to resolution.
•Acknowledge feedback from management regarding QA, attitude, or performance reviews.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeavePaid LeaveLearning BudgetWifi Reimbursement

Key Requirements

•High School Degree or Bachelor's Degree
•Experience with Zendesk
•2+ years of supporting customers through digital channels (email and live chat)
•Ability to work in a fast-paced environment and thrive in ambiguity
•Empathy and problem-solving skills

Experience:Customer serviceDigital channels

Education:Bachelor's

Skills:EmpathyCommunicationProblem-solvingTeamworkAttention to detail

Languages:English

Tech Stack:ZendeskJira

Company Brief

Brigit

Industry: Lending

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor