Customer Care Specialist, Travel Services (Houston, TX, US)

Zurich Insurance
Houston
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Multitasking","Organizational skills","Problem-solving","Attention to detail","Positive attitude"]

Provide customer care in the Travel Guard World Service Center by answering incoming calls and giving clear, accurate information about travel insurance products. Use active listening to understand customers’ travel plans and recommend coverage that fits their needs, while solving problems creatively. Document interactions professionally, maintain product knowledge, and collaborate with teammates to continuously improve skills. Work 2nd shift (12pm–10pm) with rotating weekends in a hybrid schedule.

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Zurich Insurance
Zurich Insurance
9 hours ago

Customer Care Specialist, Travel Services (Houston, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide customer care in the Travel Guard World Service Center by answering incoming calls and giving clear, accurate information about travel insurance products. Use active listening to understand customers’ travel plans and recommend coverage that fits their needs, while solving problems creatively. Document interactions professionally, maintain product knowledge, and collaborate with teammates to continuously improve skills. Work 2nd shift (12pm–10pm) with rotating weekends in a hybrid schedule.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls and deliver top-notch service with clear, accurate information on travel insurance products and services.
  • •Listen to customers’ travel plans and recommend insurance coverage that best fits their needs using a consultative approach.
  • •Solve customer problems creatively and think outside the box.
  • •Document customer interactions with precision and professionalism.
  • •Collaborate with leadership and teammates to continuously build skills and maintain product knowledge.

Pay and Benefits

Perks:401k MatchingHealth InsuranceEap ProgramsParental LeaveVolunteer Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Strong communication skills with demonstrated customer service experience.
  • •Ability to multitask, stay organized, and handle incoming calls while navigating multiple systems.
  • •Attention to detail and accuracy when documenting customer interactions.
  • •Ability to work the 2nd shift (12pm–10pm Monday–Friday) with rotating weekend coverage.
Education:High School
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsProblem-solvingAttention to detailPositive attitude
Licenses:State license requirements to sell travel insurance

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn