Product Manager, Agentic Forecasting & Workforce Intelligence

Own an AI-native workforce management product that turns operational datasets into forecasting, staffing/headcount recommendations, CSAT predictions, and labor cost projections. Build multitenant workforce planning logic that supports shared associates across partner programs, includes dynamic queue balancing, and integrates tightly with systems across CRM/CC, HR, and finance. Ship a working first-pass using AI developer tools and collaborate directly with operations leadership and engineering.