Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Relationship building","Problem-solving","Organization","Customer focus"]

Provide consultative counter sales support for plumbing and HVAC contractor customers by identifying needs, recommending products, and driving sales through upsell and cross-sell. Use product expertise and tools like catalogs, computer systems, and manufacturer databases to find parts and deliver accurate information. Process transactions, manage special orders and back-orders, maintain an organized counter environment, and support inventory activities while adhering to safety regulations.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide consultative counter sales support for plumbing and HVAC contractor customers by identifying needs, recommending products, and driving sales through upsell and cross-sell. Use product expertise and tools like catalogs, computer systems, and manufacturer databases to find parts and deliver accurate information. Process transactions, manage special orders and back-orders, maintain an organized counter environment, and support inventory activities while adhering to safety regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying plumbing, HVAC, and related product knowledge to guide purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promoting strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions and manage special orders, back-orders, and delivery timelines; support inventory activities and maintain a safe, organized counter environment.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy to learn new systems quickly, plus organizational skills to manage multiple priorities.
Experience:1-3 yearsCustomer serviceSalesPlumbingHVAC
Skills:CommunicationRelationship buildingProblem-solvingOrganizationCustomer focus
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn