Senior IT Support Engineer II

Box
London
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Growth mindset","Problem-solving","Communication","Collaboration","Coaching mentoring"]

Join Box’s IT End User Services team to troubleshoot and resolve mobile, desktop, audio/video, and networking issues for employees. Manage IT hardware/software procurement, asset and inventory, and perform system imaging, application configuration, and security policy enforcement. Partner cross-functionally across Facilities, Sales, Engineering, and Information Security, manage HQ-to-remote IT communications, and provide daily onsite office support. Coach peers and lead end-user technology decisions with process improvement and documentation.

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Box
Box
4 days ago

Senior IT Support Engineer II

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Last checked: 5 hours agoStatus: Live

Job Summary

Join Box’s IT End User Services team to troubleshoot and resolve mobile, desktop, audio/video, and networking issues for employees. Manage IT hardware/software procurement, asset and inventory, and perform system imaging, application configuration, and security policy enforcement. Partner cross-functionally across Facilities, Sales, Engineering, and Information Security, manage HQ-to-remote IT communications, and provide daily onsite office support. Coach peers and lead end-user technology decisions with process improvement and documentation.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and support IT end-user issues including mobile, desktop, audio/video, and peripherals.
  • •Manage procurement, assets, and inventory for IT hardware and software.
  • •Perform system imaging, application configurations, and security policy enforcement.
  • •Collaborate cross-functionally with teams such as Facilities, Sales, Engineering, and Information Security.
  • •Provide daily onsite office support and manage IT communication between headquarters and remote offices.

Pay and Benefits

Perks:PensionHealth InsuranceDentalGym MembershipPaid LeaveMeal Allowance

Key Requirements

  • •5+ years of experience in an IT Support role.
  • •Working knowledge of Windows and OSX operating systems.
  • •Working knowledge of Lenovo and Apple hardware.
  • •Comprehensive understanding of networking concepts and foundational IAM concepts (Okta, SSO, MFA, user permissions).
  • •Experience troubleshooting end-user issues and creating/maintaining technical documentation and knowledge articles.
Experience:5+ years
Education:Bachelor's in computer-related field
Skills:Growth mindsetProblem-solvingCommunicationCollaborationCoaching mentoring
Languages:English
Tech Stack:WindowsOSXLenovoApple hardwareNetworkingOktaSSOMFAIdentity and access managementSystem imagingApplication configurationSecurity policy enforcementGoogleZoomSlack

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn