Consultant Specialist

HSBC
Xi'an
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Communication","Interpersonal skills","Stakeholder engagement","Ability to work under pressure","Continuous learning"]

Lead incident and problem management for major incidents affecting delivered software solutions within CTO Data Technology. Coordinate service recovery activities, drive root-cause analysis, and maintain compliance with IT Service Management standards and high data quality in service systems of record. Improve service resilience and recovery time objectives through automation and continuous learning, partnering with cross-functional teams while staying current on cybersecurity and data privacy/data residency requirements.

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FursaFursa
HSBC
HSBC
19 hours ago

Consultant Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead incident and problem management for major incidents affecting delivered software solutions within CTO Data Technology. Coordinate service recovery activities, drive root-cause analysis, and maintain compliance with IT Service Management standards and high data quality in service systems of record. Improve service resilience and recovery time objectives through automation and continuous learning, partnering with cross-functional teams while staying current on cybersecurity and data privacy/data residency requirements.
Location: Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Mobilize and facilitate service recovery of major incidents through technical and business calls.
  • •Communicate incident impact and recovery progress to stakeholders using agreed procedures and platforms.
  • •Troubleshoot and resolve incidents to minimize service disruption and capture detailed recovery records.
  • •Support problem management reviews to identify root causes and implement corrective actions with cross-functional teams.
  • •Ensure service resilience and recovery time objectives are met, including automation to enhance incident response and resolution processes.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or related field.
  • •Proven experience in incident and problem management within an IT support environment.
  • •Strong understanding of IT Service Management (ITSM) frameworks and best practices.
  • •Familiarity with automation tools and techniques to improve operational efficiency.
  • •Technical competency with AWS, Linux, Java, MongoDB, Kubernetes, Kafka, and CI/CD pipeline orchestration.
Experience:IT supportData technology
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:CommunicationInterpersonal skillsStakeholder engagementAbility to work under pressureContinuous learning
Tech Stack:AWSAmazon Web ServicesLinuxJavaMongoDBKubernetesKafkaCI/CDJenkinsDevXAppDynamicsSplunkOpenTelemetryOpen Telemetry

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn