Morris & Dickson

4 months ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide first-level hardware and software support to end users on-site at the Shreveport campus. Troubleshoot Windows 10/11, basic networking, and office productivity apps; assist with workstation imaging, deployment, and asset tracking; collaborate with IT peers to maintain a secure, reliable computing environment and ensure top-notch user service.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide first-level technical support for hardware, software, and peripheral issues.
•Troubleshoot Windows PC performance, connectivity, and configuration problems.
•Assist with workstation setup, imaging, deployment, and maintenance.
•Support users with Office 365 applications, email, Teams, and collaboration tools.
•Escalate complex issues to Tier 2/3 support while maintaining ownership of the ticket lifecycle.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityPaid Holidays

Key Requirements

•1–2 years of technical support, help desk, or desktop support experience
•Strong understanding of Windows 10/11 operating systems
•Basic knowledge of networking concepts (DNS, DHCP, IP addressing)
•Familiarity with hardware components and PC troubleshooting techniques
•Excellent communication and customer service skills

Experience:1-2 yearsIT

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:Windows 10Windows 11Office 365TeamsDNSDHCP

Company Brief

Morris & Dickson

Morris & Dickson is a pharmaceutical wholesale distributor supplying medications, health care products, and veterinary pharmaceuticals to pharmacies, hospitals, and clinics across the United States, focusing on logistics, inventory management, and customer service.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Little Rock, United States

Founded: 1929

Website

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Morris & Dickson

4 months ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide first-level technical support for hardware, software, and peripheral issues.
•Troubleshoot Windows PC performance, connectivity, and configuration problems.
•Assist with workstation setup, imaging, deployment, and maintenance.
•Support users with Office 365 applications, email, Teams, and collaboration tools.
•Escalate complex issues to Tier 2/3 support while maintaining ownership of the ticket lifecycle.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityPaid Holidays

Key Requirements

•1–2 years of technical support, help desk, or desktop support experience
•Strong understanding of Windows 10/11 operating systems
•Basic knowledge of networking concepts (DNS, DHCP, IP addressing)
•Familiarity with hardware components and PC troubleshooting techniques
•Excellent communication and customer service skills

Experience:1-2 yearsIT

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:Windows 10Windows 11Office 365TeamsDNSDHCP

Company Brief

Morris & Dickson

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Little Rock, United States

Founded: 1929

Website