Officer - Fulfillment Air (Cairo, Egypt)

Almosafer
Cairo
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsSkills: ["Customer oriented","Team player","Commitment","Quality-focused","Reporting"]

Handle air fulfillment operations for online bookings, including ticket issuance for failed bookings, applying commission/deal terms, and performing fraud checks. Review and prioritize customer email correspondence, process refunds and amendments via GDS, and manage queues to prevent unproductive segments and anticipate flight disruptions. Re-accommodate customers for schedule changes, maintain quality standards, and provide reporting that supports accounting and reconciliation.

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FursaFursa
Almosafer
Almosafer
2 days ago

Officer - Fulfillment Air (Cairo, Egypt)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Handle air fulfillment operations for online bookings, including ticket issuance for failed bookings, applying commission/deal terms, and performing fraud checks. Review and prioritize customer email correspondence, process refunds and amendments via GDS, and manage queues to prevent unproductive segments and anticipate flight disruptions. Re-accommodate customers for schedule changes, maintain quality standards, and provide reporting that supports accounting and reconciliation.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics

Key Responsibilities

  • •Issue tickets for failed online bookings and apply the correct commission and deal terms.
  • •Evaluate online orders and ensure fraud checks and required processes are followed.
  • •Respond to and prioritize customer email correspondence.
  • •Process refunds and amendments using GDS; manage queues to remove unproductive segments and anticipate disruptions.
  • •Re-accommodate customers for schedule changes and provide reporting to support accounting and reconciliation.

Key Requirements

  • •Handle air fulfillment processes with a focus on ticketing, refunds, and amendments.
  • •Bilingual proficiency.
  • •Team player with strong commitment.
  • •Experienced professional preferred.
  • •GDS preferred (not a mandate).
Skills:Customer orientedTeam playerCommitmentQuality-focusedReporting
Tech Stack:GDS

Company Brief

Almosafer
Almosafer is a Saudi-based online travel agency and booking platform offering flights, hotels, holiday packages, and travel services across the Middle East. It focuses on localized solutions and Arabic-language customer support for regional travelers.
Industry: TravelTech
Headquarters: Riyadh, Saudi Arabia
Founded: 2017
WebsiteLinkedIn