NTT

1 month ago

Helpdesk Associate-IT Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance and training on IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while exploring and implementing new IT business tools. Continuously seek process and technology improvements, work across a diverse global team, and rotate across 24/7 shifts.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, bug-finding, and resolution.
•Comfortable working with various stakeholders and working independently in a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite and Microsoft environment).

Skills:Customer serviceTroubleshootingCommunicationTeamworkIndependent work

Languages:English

Tech Stack:Windows 10Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT