Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Customer service","Problem-solving","Teamwork","Communication","Safety"]

Lead a team of Heavy Equipment Maintenance Technicians at the Hot Springs rental facility. Use the company’s T3 platform to create and monitor work orders, track service intervals, order parts, and diagnose equipment issues using data across makes and models. Schedule repairs for rental equipment, supervise service quality and safety, coach team members, and ensure customers receive responsive support and are kept up to date on solutions.

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EquipmentShare
EquipmentShare
1 day ago

Service Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead a team of Heavy Equipment Maintenance Technicians at the Hot Springs rental facility. Use the company’s T3 platform to create and monitor work orders, track service intervals, order parts, and diagnose equipment issues using data across makes and models. Schedule repairs for rental equipment, supervise service quality and safety, coach team members, and ensure customers receive responsive support and are kept up to date on solutions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise Heavy Equipment Maintenance Technicians and service personnel, including training and development and maintaining a safe work environment.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Respond to and resolve customer inquiries, requests, complaints, and other communications to ensure high satisfaction.
  • •Maintain and nurture customer relationships and keep customers up to date on new or additional ways EquipmentShare can help improve their business.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •3+ years of maintenance and service experience (rental industry or related construction field preferred).
  • •Experience in field service, maintenance, and repair preferred, including leading maintenance teams.
  • •Strong interpersonal and problem-solving skills with competitive, team-oriented customer service abilities.
  • •Valid driver’s license with acceptable driving record and must be at least 21 years old to operate a company vehicle.
  • •High school diploma; trade school certificate preferred; able to lift up to 50 pounds and meet safety-sensitive physical requirements.
Experience:3+ yearsRental industryConstruction
Skills:Customer serviceProblem-solvingTeamworkCommunicationSafety
Licenses:Driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn