Lead Engineer - UK

Rackspace
Cardiff
Workplace: OnsiteFull timeGBP 61,388 - 79,619 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Mentoring","Consultative approach","Commercial acumen"]

Own technical support for a customer service account, acting as the primary technical point of contact for large, complex hosting needs. Provide hands-on troubleshooting and consultative guidance, proactively review solution architecture, schedule and validate maintenance, and coordinate internal customer support teams. Support customer projects, ensure technical documentation, attend service review meetings, and mentor other technical staff to drive world-class service metrics like Net Promoter Score and end-of-ticket ratings.

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FursaFursa
Rackspace
Rackspace
13 hours ago

Lead Engineer - UK

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own technical support for a customer service account, acting as the primary technical point of contact for large, complex hosting needs. Provide hands-on troubleshooting and consultative guidance, proactively review solution architecture, schedule and validate maintenance, and coordinate internal customer support teams. Support customer projects, ensure technical documentation, attend service review meetings, and mentor other technical staff to drive world-class service metrics like Net Promoter Score and end-of-ticket ratings.
Location: Cardiff
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as a consultative resource to help customers achieve business objectives.
  • •Proactively review solution architecture and propose/implement improvements.
  • •Provide hands-on technical support for large and complex problems and coordinate support teams as needed.
  • •Schedule customer maintenance and ensure appropriate quality checks and documentation are completed.
  • •Support customer projects, participate in service reviews, and mentor other technical staff.

Pay and Benefits

Salary: GBP 61,388 - 79,619 annually
Equity and Bonus:Equity

Key Requirements

  • •Expert-level knowledge of enterprise applications in one or more modules/systems.
  • •Expert-level understanding of system capabilities and configuration options for enterprise applications.
  • •In-depth knowledge of Windows and/or Linux operating systems in a web hosting environment.
  • •Strong communication skills from technical to nontechnical audiences.
  • •Creative problem-solving and business/commercial acumen.
Skills:CommunicationProblem-solvingMentoringConsultative approachCommercial acumen
Tech Stack:WindowsLinuxWeb hostingInternet and Hosting technologiesEnterprise applications

Company Brief

Rackspace
Provides managed cloud services, multi-cloud solutions, and managed hosting across public and private cloud platforms, helping enterprises design, operate, and optimize cloud infrastructure and applications.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Antonio, United States
Founded: 1998
WebsiteLinkedIn