Field Service Engineer (Cincinnati, OH)

Philips
Cincinnati
Workplace: RemoteFull timeUSD 42 - 65 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Customer service","Problem-solving","Team collaboration","Time management","Safety focus"]

Install, troubleshoot, service, and maintain diagnostic imaging equipment at customer sites while providing exceptional customer service and generating service revenue. Work as part of a regional team to improve processes, identify training gaps, and build capability across multiple modalities. Complete required administrative documentation and preventative maintenance, field change orders, and installation tasks by diagnosing electronic, network, and mechanical issues. Travel frequently within the specified geography, including occasional overnight stays.

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Philips
Philips
2 days ago

Field Service Engineer (Cincinnati, OH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Install, troubleshoot, service, and maintain diagnostic imaging equipment at customer sites while providing exceptional customer service and generating service revenue. Work as part of a regional team to improve processes, identify training gaps, and build capability across multiple modalities. Complete required administrative documentation and preventative maintenance, field change orders, and installation tasks by diagnosing electronic, network, and mechanical issues. Travel frequently within the specified geography, including occasional overnight stays.
Location: Cincinnati
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional customer service by meeting entitlements, setting clear expectations, and resolving customer needs within commitments and arrival times.
  • •Install, troubleshoot, service, and maintain equipment at customer sites, diagnosing and repairing electronic, network, and mechanical problems.
  • •Complete administrative requirements including timesheets, service work orders, expense reports, field change orders, preventative maintenance, and installation documents.
  • •Participate in the regional work team to improve processes, identify training gaps, and increase capability across multiple modalities and tools.
  • •Utilize support, escalation processes, and required documentation to resolve customer and system issues timely and effectively.
Travel: Extensive travel

Pay and Benefits

Salary: USD 42 - 65 hourly
Perks:Paid Leave401kHsaEquityLearning Budget

Key Requirements

  • •5+ years of experience in a diagnostic imaging (field or hospital-based) service environment.
  • •Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
  • •Associate Degree in electronics (or equivalent education/experience); BSEE/BSEET/BSME/BSMET preferred.
  • •Ability to work in office/home office and/or remote setting as well as in hospital/healthcare environments.
  • •Ability to work flexible hours (including overtime, weekends, and on-call rotations) and safely handle radiation sources with required PPE.
Experience:5+ yearsDiagnostic imagingField serviceHospital-based
Education:Associate's in electronics
Skills:Customer serviceProblem-solvingTeam collaborationTime managementSafety focus
Tech Stack:Diagnostic imagingElectronic theoryMechanical problemsNetworking theoryTest equipmentPreventative maintenanceField change orders

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn