Customer Service Delivery Advocate

Carvana
Connecticut
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Self-motivated","Safe driving","Physical stamina","Attention to detail"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring a smooth handoff and a great customer experience. Load and unload vehicles, inspect the hauler for safe operation, and complete customer paperwork with detailed notes in the customer tracking system. Drive safely while maintaining a clean driving record in line with CMV requirements, with training provided. Requires physical work, extended standing/walking, and customer-facing experience.

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FursaFursa
Carvana
Carvana
22 hours ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring a smooth handoff and a great customer experience. Load and unload vehicles, inspect the hauler for safe operation, and complete customer paperwork with detailed notes in the customer tracking system. Drive safely while maintaining a clean driving record in line with CMV requirements, with training provided. Requires physical work, extended standing/walking, and customer-facing experience.
Location: Connecticut
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers (training provided).
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure safe operation.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safe and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Obtain required local credentials (Notary within 90 days; additional state specialty licenses as required by location).

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Must be able to read, write, speak and understand English.
  • •Ability to perform physically demanding tasks, including loading/unloading and lifting/carrying/pulling/pushing up to 50 lbs.
  • •All applicants must pass a drug test and obtain a DOT Medical Card (and must have or be able to obtain a Notary within the first 90 days of employment).
Skills:Customer-focusedSelf-motivatedSafe drivingPhysical staminaAttention to detail
Licenses:Valid driver’s licenseDOT Medical CardNotaryChauffeur’s licenseVehicle Verifier license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn