Patient Experience Officer (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Customer service","Communication","Problem-solving","Multitasking"]

Lead the patient success and guest relations function for The View Hospital by overseeing day-to-day patient operations and ensuring a consistently positive experience across the full patient journey. Serve as a direct point of contact for patients, families, and visitors, coordinate service recovery, support bereavement and patient-centered care, and help the Director implement CRM and develop partnerships. Use patient experience metrics and data analysis to improve satisfaction outcomes.

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FursaFursa
Power International Holding
Power International Holding
13 hours ago

Patient Experience Officer (QA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead the patient success and guest relations function for The View Hospital by overseeing day-to-day patient operations and ensuring a consistently positive experience across the full patient journey. Serve as a direct point of contact for patients, families, and visitors, coordinate service recovery, support bereavement and patient-centered care, and help the Director implement CRM and develop partnerships. Use patient experience metrics and data analysis to improve satisfaction outcomes.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure a positive patient experience is maintained in the assigned area.
  • •Plan, direct, and coordinate Guest Relations services and interact with patients, families, visitors, and staff daily.
  • •Facilitate real-time service recovery by connecting directly with patients and families.
  • •Coordinate and maintain staff competency in bereavement and patient-centered care, and act as a bereavement resource while on duty.
  • •Oversee day-to-day patient operations and assist with internal coordination, business partnerships, and partner experience.

Key Requirements

  • •Minimum 4 years of experience (required).
  • •Experience working in a healthcare facility (preferred).
  • •Minimum 2 years in GCC (preferred).
  • •ERP knowledge, preferably SAP functional skills, are required.
  • •Bachelor's degree in any related field.
Experience:4+ yearsHealthcareGCC
Education:Bachelor's
Skills:LeadershipCustomer serviceCommunicationProblem-solvingMultitasking
Tech Stack:ERPSAPCRMAI

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website