Machine Learning Engineer, Customer Support Engineering

Airbnb
China
Workplace: RemoteFull timeFunction: Data Science & Machine LearningExperience: 2-4 yearsEducation: mastersSkills: ["Communication","Teamwork","Collaboration","Problem-solving"]

Join the CSP ML team to build and scale AI-powered customer support solutions for Airbnb. You will design novel ML systems, integrate them with product teams, and push state-of-the-art AI capabilities (LLMs, RAG, evaluation, guardrails) into production, collaborating across China and the US to deliver proactive, personalized customer service experiences.

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FursaFursa
Airbnb
Airbnb
4 months ago

Machine Learning Engineer, Customer Support Engineering

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Join the CSP ML team to build and scale AI-powered customer support solutions for Airbnb. You will design novel ML systems, integrate them with product teams, and push state-of-the-art AI capabilities (LLMs, RAG, evaluation, guardrails) into production, collaborating across China and the US to deliver proactive, personalized customer service experiences.
Location: China
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • •Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • •Learn and share the latest AI/ML technologies with the team across regions (China and the US)
  • •Turn visionary concepts into production-ready solutions by shaping ideas from inception to deployment
  • •Collaborate with multi-disciplinary teams to ensure scalable, robust ML services and guardrails

Key Requirements

  • •PhD/Master’s degree, preferably in CS, or equivalent experience
  • •2-4 years of ML engineering experience, with ownership responsibility over large-scale software systems
  • •Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
  • •Experience with LLM driven chatbot and Agentic AI products would be a big plus
  • •Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
Experience:2-4 yearsAI/MLMachine learningLLMChatbotAgentic AI
Education:Master's in CS
Skills:CommunicationTeamworkCollaborationProblem-solving
Languages:EnglishMandarin
Tech Stack:LLMRAGSearchChatbotAgentic AILLM fine-tuningEvaluationGuardrails

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn