Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales to Canada-based customers, promoting telecom products, upgrades, bundles, and retention offers. Engage prospective and existing customers through high-volume calls, handle objections professionally, and achieve daily, weekly, and monthly sales targets. Understand customer needs, recommend tailored solutions, and maintain accurate CRM records while following scripts, quality, and process standards to maximize revenue and customer experience.

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FursaFursa
NTT
NTT
4 weeks ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Drive outbound consultative sales to Canada-based customers, promoting telecom products, upgrades, bundles, and retention offers. Engage prospective and existing customers through high-volume calls, handle objections professionally, and achieve daily, weekly, and monthly sales targets. Understand customer needs, recommend tailored solutions, and maintain accurate CRM records while following scripts, quality, and process standards to maximize revenue and customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalPension

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling.
Experience:2-4 yearsBPOSales
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMCRM records

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn