Customer Success Operations Manager, EMEA

Okta
Dublin
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Collaboration","Communication","Growth mindset","Analytical thinking","Change management"]

Shape and scale the EMEA Customer First operations within Okta’s GTM Operations team. Partner with Global CX Operations to establish operating rhythms, governance standards, and management systems that connect corporate strategy to regional execution across KPIs, standards, and cadences. Drive cross-functional handoffs across Sales, Renewals, Support, Professional Services, and Customer Success while improving customer lifecycle visibility, risk mitigation, and executive business reviews.

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FursaFursa
Okta
Okta
2 months ago

Customer Success Operations Manager, EMEA

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Last checked: 10 hours agoStatus: Live

Job Summary

Shape and scale the EMEA Customer First operations within Okta’s GTM Operations team. Partner with Global CX Operations to establish operating rhythms, governance standards, and management systems that connect corporate strategy to regional execution across KPIs, standards, and cadences. Drive cross-functional handoffs across Sales, Renewals, Support, Professional Services, and Customer Success while improving customer lifecycle visibility, risk mitigation, and executive business reviews.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Global Operations to define and maintain process consistency and prevent regional drift.
  • •Establish and govern the CX operating rhythm, ensuring key cadences execute with high data quality.
  • •Act as operational owner of the EMEA Customer First management system across KPIs, standards, and operating cadences.
  • •Drive cross-functional handoffs across Sales, Renewals, Support, Professional Services, and Customer Success.
  • •Lead executive MBR/QBR read-outs and oversee documentation lifecycle, including playbooks and operating frameworks.

Key Requirements

  • •Demonstrated experience in GTM operations, customer success operations, or revenue operations, preferably in a SaaS and enterprise business model.
  • •Exceptional analytical and quantitative skills to drive decision-making from complex data.
  • •Deep understanding of the end-to-end customer journey, enterprise software lifecycle, and business outcome attainment.
  • •Strong proficiency using AI tools and applications for operational efficiency, automation, and data analysis.
  • •Deep experience with CRM and CS platforms (e.g., Salesforce.com, Gainsight) and data visualization/reporting tools.
Experience:SaaSEnterpriseGTM operationsCustomer success operationsRevenue operations
Skills:CollaborationCommunicationGrowth mindsetAnalytical thinkingChange management
Languages:English
Tech Stack:Salesforce.comGainsight

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn