Okta

2 weeks ago

Customer Success Operations Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Shape and scale the EMEA Customer First operations within Okta’s GTM Operations team. Partner with Global CX Operations to establish operating rhythms, governance standards, and management systems that connect corporate strategy to regional execution across KPIs, standards, and cadences. Drive cross-functional handoffs across Sales, Renewals, Support, Professional Services, and Customer Success while improving customer lifecycle visibility, risk mitigation, and executive business reviews.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Partner with Global Operations to define and maintain process consistency and prevent regional drift.
•Establish and govern the CX operating rhythm, ensuring key cadences execute with high data quality.
•Act as operational owner of the EMEA Customer First management system across KPIs, standards, and operating cadences.
•Drive cross-functional handoffs across Sales, Renewals, Support, Professional Services, and Customer Success.
•Lead executive MBR/QBR read-outs and oversee documentation lifecycle, including playbooks and operating frameworks.

Key Requirements

•Demonstrated experience in GTM operations, customer success operations, or revenue operations, preferably in a SaaS and enterprise business model.
•Exceptional analytical and quantitative skills to drive decision-making from complex data.
•Deep understanding of the end-to-end customer journey, enterprise software lifecycle, and business outcome attainment.
•Strong proficiency using AI tools and applications for operational efficiency, automation, and data analysis.
•Deep experience with CRM and CS platforms (e.g., Salesforce.com, Gainsight) and data visualization/reporting tools.

Experience:SaaSEnterpriseGTM operationsCustomer success operationsRevenue operations

Skills:CollaborationCommunicationGrowth mindsetAnalytical thinkingChange management

Languages:English

Tech Stack:Salesforce.comGainsight

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Okta

2 weeks ago

Customer Success Operations Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Partner with Global Operations to define and maintain process consistency and prevent regional drift.
•Establish and govern the CX operating rhythm, ensuring key cadences execute with high data quality.
•Act as operational owner of the EMEA Customer First management system across KPIs, standards, and operating cadences.
•Drive cross-functional handoffs across Sales, Renewals, Support, Professional Services, and Customer Success.
•Lead executive MBR/QBR read-outs and oversee documentation lifecycle, including playbooks and operating frameworks.

Key Requirements

•Demonstrated experience in GTM operations, customer success operations, or revenue operations, preferably in a SaaS and enterprise business model.
•Exceptional analytical and quantitative skills to drive decision-making from complex data.
•Deep understanding of the end-to-end customer journey, enterprise software lifecycle, and business outcome attainment.
•Strong proficiency using AI tools and applications for operational efficiency, automation, and data analysis.
•Deep experience with CRM and CS platforms (e.g., Salesforce.com, Gainsight) and data visualization/reporting tools.

Experience:SaaSEnterpriseGTM operationsCustomer success operationsRevenue operations

Skills:CollaborationCommunicationGrowth mindsetAnalytical thinkingChange management

Languages:English

Tech Stack:Salesforce.comGainsight

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn