Decagon

3 months ago

Business Value Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

The Business Value Consultant translates Decagon's AI platform into quantified business impact for enterprise opportunities. Collaborating with Sales, Product, and Finance, you’ll build ROI models and repeatable value frameworks, engage CFOs and COOs, and help scale value-based selling across the field. This role sits at GTM center, shaping deal strategy and cross-functional enablement.

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Sr. Manager level

Key Responsibilities

•Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification
•Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning
•Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market
•Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle
•Lead executive-level value conversations with CFOs, COOs, and senior decision-makers and guide cross-functional teams to align on value-based outcomes

Pay and Benefits

Salary: USD 265,000 - 330,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kParental LeaveFertility BenefitsMeal Allowance

Key Requirements

•6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles
•Proven experience partnering with Sales on complex enterprise deals and influencing outcomes
•Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models
•Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders
•Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers

Experience:6+ yearsSaaSAI/MLCustomer operationsContact center ecosystems

Skills:CommunicationNegotiationProblem-solvingStakeholder managementPresentation

Tech Stack:ExcelGoogle SheetsSalesforceGong

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

3 months ago

Business Value Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Sr. Manager level

Key Responsibilities

•Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification
•Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning
•Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market
•Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle
•Lead executive-level value conversations with CFOs, COOs, and senior decision-makers and guide cross-functional teams to align on value-based outcomes

Pay and Benefits

Salary: USD 265,000 - 330,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kParental LeaveFertility BenefitsMeal Allowance

Key Requirements

•6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles
•Proven experience partnering with Sales on complex enterprise deals and influencing outcomes
•Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models
•Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders
•Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers

Experience:6+ yearsSaaSAI/MLCustomer operationsContact center ecosystems

Skills:CommunicationNegotiationProblem-solvingStakeholder managementPresentation

Tech Stack:ExcelGoogle SheetsSalesforceGong

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor