Payabli

5 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the technical front line for tier 1 support, owning and resolving most incoming technical issues across tickets and Slack with the Technical Support Manager as escalation. Investigate end to end by analyzing expected vs actual behavior, logs, and webhook payloads; distinguish configuration/integration issues from genuine bugs. Triage with precise context, maintain SLAs, document troubleshooting practices, and collaborate across Success, Support, Onboarding, Risk, Compliance, and Operations.

Location: Miami

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Act as tier 1 for incoming technical support and serve as escalation point with the Technical Support Manager.
•Turn vague reports into well-defined issues using expected vs actual behavior, reproduction steps, and scope of impact.
•Investigate root cause before escalating using product docs, account/paypoint configurations, internal tools, API responses, and webhook payloads.
•Own configuration, integration, and how-to issues independently as you ramp, using AI tools while verifying outputs.
•Maintain SLAs, package precise context for escalations (transaction IDs, timestamps, payloads, environment, affected account, logs), and document processes and best practices.

Pay and Benefits

Perks:Health InsuranceDentalVision401kHsaPaid LeaveEquity

Key Requirements

•2+ years in technical support, implementation, or tier 2 support, ideally in payments, fintech, or API-first companies.
•Practical comfort working with REST APIs, including interpreting status codes and reading JSON responses.
•Ability to read logs and webhook payloads to trace issues across systems.
•Comfort using internal tools and dashboards to verify behavior (no direct database access required).
•Working understanding of payment concepts (authorization/capture, ACH, settlement, chargebacks, returns) and experience using ticketing systems (Fin preferred, Jira, Zendesk).

Experience:PaymentsFintechAPI-firstEmbedded payments

Skills:Written communicationCustomer-first mindsetCalm under pressureDocumentationDetail orientation

Tech Stack:REST APIsJSONWebhooksSlackAPI responsesTicketing systemsFinJiraZendeskPostmanConfluenceAI toolsLog and observability platforms

Company Brief

Payabli

Provides an API-first payments infrastructure and monetization platform that enables software companies to embed payment acceptance, issuance, and payment operations tools, plus no-code components to monetize and manage payments at scale.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Payabli

5 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Miami

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Act as tier 1 for incoming technical support and serve as escalation point with the Technical Support Manager.
•Turn vague reports into well-defined issues using expected vs actual behavior, reproduction steps, and scope of impact.
•Investigate root cause before escalating using product docs, account/paypoint configurations, internal tools, API responses, and webhook payloads.
•Own configuration, integration, and how-to issues independently as you ramp, using AI tools while verifying outputs.
•Maintain SLAs, package precise context for escalations (transaction IDs, timestamps, payloads, environment, affected account, logs), and document processes and best practices.

Pay and Benefits

Perks:Health InsuranceDentalVision401kHsaPaid LeaveEquity

Key Requirements

•2+ years in technical support, implementation, or tier 2 support, ideally in payments, fintech, or API-first companies.
•Practical comfort working with REST APIs, including interpreting status codes and reading JSON responses.
•Ability to read logs and webhook payloads to trace issues across systems.
•Comfort using internal tools and dashboards to verify behavior (no direct database access required).
•Working understanding of payment concepts (authorization/capture, ACH, settlement, chargebacks, returns) and experience using ticketing systems (Fin preferred, Jira, Zendesk).

Experience:PaymentsFintechAPI-firstEmbedded payments

Skills:Written communicationCustomer-first mindsetCalm under pressureDocumentationDetail orientation

Tech Stack:REST APIsJSONWebhooksSlackAPI responsesTicketing systemsFinJiraZendeskPostmanConfluenceAI toolsLog and observability platforms

Company Brief

Payabli

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor