Customer Specialist

CarMax
Texas
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Attention to detail","Integrity","Time management"]

Deliver an iconic, customer-first experience by guiding customers through buying, selling, test drives, appraisals, and financing applications. Support inventory and vehicle intake processes, perform vehicle condition and cosmetic inspections, and manage administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for accuracy, collaborating across teams while following CarMax EH&S requirements and maintaining a clean, organized work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver an iconic, customer-first experience by guiding customers through buying, selling, test drives, appraisals, and financing applications. Support inventory and vehicle intake processes, perform vehicle condition and cosmetic inspections, and manage administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for accuracy, collaborating across teams while following CarMax EH&S requirements and maintaining a clean, organized work area.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while handling paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Skills:CommunicationTeamworkAttention to detailIntegrityTime management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn