Instructure

2 weeks ago

L1 Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical assistance to end users of Canvas, Instructure’s LMS, supporting both learning management administrators and corporate users. Troubleshoot issues via phone, web-based tools, and email; answer how-to questions; replicate and describe simple bugs; and resolve problems through the Canvas interface. Maintain accurate ticket records, escalate non-resolvable cases to Level 2, and provide timely user updates. Optionally mentor other Level 1 engineers.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Work tickets via a web-based ticketing system, phone, or live chat from end users and admins.
•Validate and clarify reported issues, answer how-to questions, and assist users through the Canvas interface.
•Replicate, troubleshoot, and describe simple bugs as part of issue resolution.
•Escalate tickets not resolvable at Level 1 to the Level 2 Support team during problem escalations.
•Provide timely user updates, maintain thorough ticket records, and create support-process documentation when assigned.

Pay and Benefits

Perks:Wellness Stipend

Key Requirements

•High school diploma or equivalent.
•Fluent in English with strong reading, writing, and speaking skills.
•Strong technical, troubleshooting, and analytical abilities.
•Proven ability to work independently in a self-directed environment.
•Ability to thrive in a fast-paced, agile environment with critical thinking, problem-solving, and adaptability.

Education:High School

Skills:TroubleshootingAnalytical thinkingCommunicationIndependent workAdaptability

Licenses:Driver’s LicensePassportUMIDPhilSys ID

Languages:English

Tech Stack:CanvasLMSWeb-based ticketing systemLive chatSlackJiraCloud-based technology

Company Brief

Instructure

Builds and delivers learning management and education technology solutions, best known for the Canvas LMS platform, serving K–12 schools, higher education institutions, and corporate learning programs worldwide.

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Salt Lake City, United States

Founded: 2008

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Instructure

2 weeks ago

L1 Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Work tickets via a web-based ticketing system, phone, or live chat from end users and admins.
•Validate and clarify reported issues, answer how-to questions, and assist users through the Canvas interface.
•Replicate, troubleshoot, and describe simple bugs as part of issue resolution.
•Escalate tickets not resolvable at Level 1 to the Level 2 Support team during problem escalations.
•Provide timely user updates, maintain thorough ticket records, and create support-process documentation when assigned.

Pay and Benefits

Perks:Wellness Stipend

Key Requirements

•High school diploma or equivalent.
•Fluent in English with strong reading, writing, and speaking skills.
•Strong technical, troubleshooting, and analytical abilities.
•Proven ability to work independently in a self-directed environment.
•Ability to thrive in a fast-paced, agile environment with critical thinking, problem-solving, and adaptability.

Education:High School

Skills:TroubleshootingAnalytical thinkingCommunicationIndependent workAdaptability

Licenses:Driver’s LicensePassportUMIDPhilSys ID

Languages:English

Tech Stack:CanvasLMSWeb-based ticketing systemLive chatSlackJiraCloud-based technology

Company Brief

Instructure

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Salt Lake City, United States

Founded: 2008

Website LinkedIn