Customer Service Associate (Japanese Speaker)

Sutherland
Malaysia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Time management","Multitasking","Customer-focused mindset","Empathy","Attention to detail"]

Provide Japanese-speaking customer support for inquiries across phone, email, and chat. Resolve issues with accurate, empathetic communication, document interactions in the CRM, and follow up to ensure satisfactory resolution. Identify customer needs and recommend appropriate solutions or products, escalating complex cases when needed. Maintain professionalism while multitasking, uphold quality standards, and continuously improve customer experience in a multicultural environment.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Service Associate (Japanese Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide Japanese-speaking customer support for inquiries across phone, email, and chat. Resolve issues with accurate, empathetic communication, document interactions in the CRM, and follow up to ensure satisfactory resolution. Identify customer needs and recommend appropriate solutions or products, escalating complex cases when needed. Maintain professionalism while multitasking, uphold quality standards, and continuously improve customer experience in a multicultural environment.
Location: Malaysia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, chat, and other communication channels in Japanese and English.
  • •Provide accurate, timely, and empathetic support to resolve customer issues and concerns.
  • •Document customer interactions and maintain detailed records in the company’s CRM system.
  • •Identify customer needs and recommend appropriate solutions or products; follow up to ensure issues are resolved satisfactorily.
  • •Escalate complex issues to senior team members or specialized departments and adhere to company policies, procedures, and quality standards.

Key Requirements

  • •Fluent proficiency in Japanese (speaking, listening, and writing) with strong communication skills.
  • •Proven customer service experience or demonstrated ability to deliver exceptional customer support.
  • •Excellent interpersonal and problem-solving skills with a customer-focused mindset.
  • •Strong time management abilities and capacity to multitask in a fast-paced environment.
  • •Proficiency with computer systems and willingness to learn new software platforms (preferred: CRM systems or customer support ticketing platforms).
Skills:CommunicationInterpersonal skillsProblem-solvingTime managementMultitaskingCustomer-focused mindsetEmpathyAttention to detail
Languages:JapaneseEnglish
Tech Stack:CRMCustomer support ticketing platforms

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor