Dealer Services Specialist II - Manheim NJ

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 22.07 - 33.13 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Relationship building","Problem solving","De-escalation","Organizational skills","Professionalism"]

Build and maintain dealer client relationships by providing consultative support, proactive guidance, and tailored recommendations. Partner with outside sales teams and internal departments to resolve issues end-to-end, coordinate auction and sales processes, and support successful transactions using vehicle valuation and sales trend data. Educate clients on auction workflows and Manheim/CAI services, coach clients on tools, and maintain professionalism while driving improved sales performance.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Dealer Services Specialist II - Manheim NJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Build and maintain dealer client relationships by providing consultative support, proactive guidance, and tailored recommendations. Partner with outside sales teams and internal departments to resolve issues end-to-end, coordinate auction and sales processes, and support successful transactions using vehicle valuation and sales trend data. Educate clients on auction workflows and Manheim/CAI services, coach clients on tools, and maintain professionalism while driving improved sales performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Cultivate strong client relationships through proactive engagement, personalized communication, and tailored solutions.
  • •Serve as a sales agent for assigned accounts at the Manheim NJ location, providing consultative support and strategic recommendations to improve sales performance.
  • •Act as a liaison between clients and internal departments, coordinating issue resolution from start to finish with responsiveness and ownership.
  • •Coordinate sale vehicle run processes, monitor auctions, and manage pre-sale and repair/enhancement workflows by liaising across teams and using software systems.
  • •Educate clients on auction processes and upsell Manheim/CAI services based on needs, and use valuation and sales trend data to facilitate transactions.
Travel: Low travel

Pay and Benefits

Salary: USD 22.07 - 33.13 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High school diploma/GED with 3 years of related experience, or another combination such as a degree/certification beyond HS/GED, or 5 years of related experience.
  • •Bachelor’s degree in a related discipline (preferred).
  • •Strong verbal and written communication skills.
  • •Ability to build strong business relationships.
  • •Knowledge of Salesforce, AS400, Workbench, and Excel (preferred).
Experience:3+ years
Education:High School
Skills:Relationship buildingProblem solvingDe-escalationOrganizational skillsProfessionalism
Tech Stack:SalesforceAS400WorkbenchExcel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn