4 weeks ago

Application Support and Maintenance - Healthcare Provider(Care Continuum and Population Health)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide L2/L3 support for COTS healthcare applications, investigating incidents and performing root-cause analysis to restore services within SLAs. Monitor application health, interfaces, and batch jobs, and coordinate maintenance, patch validation, and upgrades. Manage controlled change and release activities with impact analysis and rollback planning, while serving as a liaison among business users, IT teams, and vendors for regulated healthcare workflows. Maintain runbooks and audit documentation and ensure HIPAA/security/privacy compliance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Healthcare (Clinical, Medical, Wellness)

Seniority: Mid level

Key Responsibilities

•Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications and perform root cause analysis.
•Proactively monitor application health, interfaces, and batch jobs; perform maintenance, patch validation, and upgrades.
•Assess, implement, and validate application changes through controlled release processes, including rollback planning.
•Coordinate as a liaison between business users, IT teams, and third-party vendors for issue resolution and escalations.
•Maintain knowledge articles, runbooks, and audit documentation to ensure healthcare compliance (e.g., HIPAA), security standards, and data privacy.

Key Requirements

•Investigate, troubleshoot, and resolve L2/L3 incidents for healthcare applications, including root cause analysis for recurring issues.
•Proactively monitor application health, interfaces, and batch jobs, and perform maintenance, patch validation, and upgrades.
•Assess and implement application changes through controlled release processes, including impact analysis and rollback planning.
•Coordinate with business users, IT teams, and third-party vendors to resolve issues, enhancements, and escalations for regulated healthcare workflows.
•Maintain knowledge articles, runbooks, and audit documentation while adhering to HIPAA, security standards, and data privacy requirements.

Experience:HealthcareHealthcare ITApplication supportTelehealthPopulation health

Skills:Stakeholder managementDocumentationRoot cause analysisTroubleshootingCompliance focus

Tech Stack:COTSVirtuOx OximetryTelehealthRemote patient monitoringHIPAA

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT