Operations Manager - ISSUER SERVICE (Kolkata, WB, IN, 700064)

HSBC
Kolkata
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Analytical","Capacity planning","Stakeholder management","Team development"]

Experienced professional to lead and optimize issuer service operations across multiple markets. Focus on process efficiency, BAU delivery, staff development, risk/compliance, and cross-functional collaboration (Corporate Trust & Loan Agency, ISV). Involves at least 40% hands-on operations, monitoring daily deliverables, and driving transformation and capacity planning to meet SLAs and client needs.

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FursaFursa
HSBC
HSBC
2 months ago

Operations Manager - ISSUER SERVICE (Kolkata, WB, IN, 700064)

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Last checked: 15 hours agoStatus: Live

Job Summary

Experienced professional to lead and optimize issuer service operations across multiple markets. Focus on process efficiency, BAU delivery, staff development, risk/compliance, and cross-functional collaboration (Corporate Trust & Loan Agency, ISV). Involves at least 40% hands-on operations, monitoring daily deliverables, and driving transformation and capacity planning to meet SLAs and client needs.
Location: Kolkata
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Monitor daily BAU deliverables and ensure quality and timeliness as per PLA, spending at least 40% of time on operations.
  • •Develop staff to achieve business objectives and strengthen individual potential through training and performance reviews.
  • •Ensure adherence to group audit standards and internal controls, driving risk management and compliance.
  • •Be responsible for ISV product range/functions, and manage transformation and growth across multiple jurisdictions.
  • •Maintain strong relations with business units, provide feedback, and enforce SLAs through follow-up and capacity planning.

Key Requirements

  • •Degree in finance and accounting or related qualifications, or relevant work experience.
Experience:BankingFinancial services
Education:Bachelor's
Skills:LeadershipAnalyticalCapacity planningStakeholder managementTeam development

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn