Scaled Customer Activation Manager

Ramp
New York, United States, San Francisco, California, Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Time management","Project management","Ownership","Problem-solving"]

Own and scale Ramp’s customer onboarding and activation for self-service accounts, driving fast onboarding, 1:1 SMB adoption, and cross-functional collaboration to improve product feedback loops. Manage multiple implementations, push automation of the onboarding process, and maintain high customer satisfaction in a fast-paced, startup environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ramp
Ramp
8 months ago

Scaled Customer Activation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own and scale Ramp’s customer onboarding and activation for self-service accounts, driving fast onboarding, 1:1 SMB adoption, and cross-functional collaboration to improve product feedback loops. Manage multiple implementations, push automation of the onboarding process, and maintain high customer satisfaction in a fast-paced, startup environment.
Location: New York, United States, San Francisco, California, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Become an expert in the full range of integration and configuration options for Ramp’s suite of products to drive onboarding at scale.
  • •Directly own micro-SMB and SMB accounts 1:1, ensuring onboarding in 60 days and fewer than 2 calls.
  • •Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
  • •Partner with the Product team to ensure customer feedback is heard, reviewed, and prioritized.
  • •Identify areas to automate and scale the onboarding process to cover more clients

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePet InsuranceHome OfficeRelocation

Key Requirements

  • •Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization.
  • •Exceptional project management and time management skills.
  • •Excellent verbal and written communication skills.
  • •Desire for ownership and growth in the role over time.
  • •Proven track record meeting weekly or monthly KPIs
Experience:3+ yearsFintechSaaSFinancial services
Skills:CommunicationTime managementProject managementOwnershipProblem-solving

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor