Customer Experience Associate (New Grad)

Robinhood
Denver
Workplace: OnsiteFull timeUSD 21.3 - 25 hourlyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Empathy","Communication","Problem-solving","Independent judgment","Adaptability"]

Support Robinhood users across chat, email, and phone channels by helping them navigate complex financial topics and product features with empathy and clear communication. Use independent judgment to resolve inquiries in a fast-paced 24/7 environment, while continuously improving support through feedback and interaction trend analysis. Build deep proficiency in Robinhood products and financial concepts during onboarding and ongoing coaching.

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Robinhood
Robinhood
1 day ago

Customer Experience Associate (New Grad)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support Robinhood users across chat, email, and phone channels by helping them navigate complex financial topics and product features with empathy and clear communication. Use independent judgment to resolve inquiries in a fast-paced 24/7 environment, while continuously improving support through feedback and interaction trend analysis. Build deep proficiency in Robinhood products and financial concepts during onboarding and ongoing coaching.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer support through chat, email, and phone channels.
  • •Help users navigate financial topics and Robinhood platform tools.
  • •Resolve customer inquiries by exercising independent thought and judgment to find best-fit solutions.
  • •Drive continuous improvement by identifying and communicating improved ways to serve users based on real-time feedback and interaction trends.
  • •Develop deep proficiency in Robinhood products and a range of financial concepts over time.

Pay and Benefits

Salary: USD 21.3 - 25 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •Ability to support customers through multiple channels and quickly de-escalate anxiety with exceptional service.
  • •Excellent written and verbal communication skills to explain complex topics clearly.
  • •Willingness to adapt to customer experience delivery across phone and written channels in a fast-paced environment.
  • •Ability to work the required shift for a 24/7 service model.
  • •Experience in a customer support environment is preferred; a Bachelor’s degree or prior financial services experience is a plus.
Experience:Financial servicesCustomer support
Education:Bachelor's
Skills:EmpathyCommunicationProblem-solvingIndependent judgmentAdaptability
Languages:English

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn