Senior Account Manager, Partner Success

Bitpanda
Berlin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Organization","Problem-solving","Teamwork","Project management"]

Senior Specialist, Partner Success at Bitpanda Enterprise drives partner retention and revenue by managing multi-partner relationships, aligning on operational metrics, and leading quarterly business reviews. You’ll collaborate across teams to define roadmaps, optimize user adoption, and deliver strategic initiatives for SaaS/fintech partners from go-live, while communicating in German and English and motivating cross-functional teams.

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FursaFursa
Bitpanda
Bitpanda
3 months ago

Senior Account Manager, Partner Success

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Last checked: 12 hours agoStatus: Live

Job Summary

Senior Specialist, Partner Success at Bitpanda Enterprise drives partner retention and revenue by managing multi-partner relationships, aligning on operational metrics, and leading quarterly business reviews. You’ll collaborate across teams to define roadmaps, optimize user adoption, and deliver strategic initiatives for SaaS/fintech partners from go-live, while communicating in German and English and motivating cross-functional teams.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage multi-threaded relationship build on trust, business operations and user adoption for a number of partners from go-live of the trading platform.
  • •Coordinate cross-functional alignment to improve performance ops planning, best practices, product roadmap initiatives and end-user outreach.
  • •Define mutual key business metrics and success criteria; monitor and report through business reviews and provide recommendations for optimization.
  • •Lead and facilitate in-person and virtual Quarterly Business Reviews (QBRs) with partners, ensuring alignment on performance, goals, and strategic initiatives.
  • •Take ownership of critical meetings, drive discussions and decisions, and act as main escalation point for partner issues to ensure swift resolutions.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkEquityLearning BudgetWellness StipendDays Off

Key Requirements

  • •3+ years relevant work experience in client-facing roles for SaaS or fintech organisations.
  • •Ideally native or C2 level in German & English with excellent written and oral communication.
  • •Highly organized with great attention to detail and ability to manage multiple tasks.
  • •Expertise with leading projects, facilitating training workshops, and liaising cross-functionally to solve business needs.
  • •Creativity, accountability, teamwork and a collaborative mindset to share knowledge.
Experience:3+ yearsFintechSaaS
Skills:CommunicationOrganizationProblem-solvingTeamworkProject management
Languages:GermanEnglish

Company Brief

Bitpanda
Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Vienna, Austria
Founded: 2014
WebsiteLinkedIn