Field Technical Support Representative

HP
California
Workplace: OnsiteFull timeUSD 25 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 5-8 yearsEducation: high_schoolSkills: ["Customer-centric mindset","Communication","Interpersonal skills","Results orientation","Learning agility"]

Deliver onsite support for HP Indigo digital presses, leading installations, break-fix troubleshooting, preventive maintenance, and system optimization across assigned accounts. Serve as the primary customer interface, manage expectations, and coordinate escalations for high-complexity environments to maximize uptime and customer satisfaction. Perform upgrades, retrofits, and value pack installations, use monitoring tools and diagnostics to prevent issues, and document service activity while maintaining HP HSE compliance.

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FursaFursa
HP
HP
4 days ago

Field Technical Support Representative

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Last checked: 1 hour agoStatus: Live

Job Summary

Deliver onsite support for HP Indigo digital presses, leading installations, break-fix troubleshooting, preventive maintenance, and system optimization across assigned accounts. Serve as the primary customer interface, manage expectations, and coordinate escalations for high-complexity environments to maximize uptime and customer satisfaction. Perform upgrades, retrofits, and value pack installations, use monitoring tools and diagnostics to prevent issues, and document service activity while maintaining HP HSE compliance.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead and support HP Indigo press installations, including site readiness, system setup, calibration, and customer acceptance.
  • •Provide on-site technical support for break-fix troubleshooting across mechanical, electrical, and print quality issues.
  • •Deliver preventive maintenance and system optimization to maximize uptime and press performance.
  • •Act as the primary customer interface, managing expectations, addressing concerns, and coordinating escalations as needed.
  • •Support upgrades, retrofits, and value pack installations, and document service activities, parts usage, and technical findings per HP processes.
Travel: Extensive travel

Pay and Benefits

Salary: USD 25 - 38 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsurancePaid HolidaysParental LeavePaid Leave

Key Requirements

  • •High school diploma/GED (or equivalent) and relevant technical experience; technical certification or an associate degree is preferred.
  • •Typically 5–8 years of field service experience, preferably in digital/offset printing or industrial equipment support.
  • •Experience supporting HP Indigo presses or similar high-complexity production equipment is strongly preferred.
  • •Troubleshooting skills for mechanical, electrical, and print/image quality issues to restore equipment to operational status.
  • •Preferred technical certifications in electromechanical systems, electronics, or digital printing technology (HP Indigo certification if applicable).
Experience:5-8 yearsDigital printingOffset printingIndustrial equipmentProduction equipment
Education:High School
Skills:Customer-centric mindsetCommunicationInterpersonal skillsResults orientationLearning agility
Certifications:Electromechanical systemsElectronicsDigital printing technologyHP Indigo certification
Tech Stack:HP Indigo press systemsDigital printing technologyElectromechanical systemsDiagnostic softwareColor managementPrint quality optimization

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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